Desktop Support Engineer L1/L2 support

2 weeks ago


Singapore MASTERS CAREER CONSULTANCY PTE. LTD. Full time
Roles & Responsibilities

Industry/ Organization Type: IT / Software

  • Provide first/second level contact and problem resolution for customer issues.
  • Work with Third Party Vendors to remediate complex AV issues as needed.
    • Provide timely communication on issues status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
  • Should have basic knowledge of Mac operating system to support Apple PC users.
  • Install, upgrade, support and troubleshoot for printers, computer hardware.
    • Performs general preventative maintenance tasks on computers, laptops, printers.
  • Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

For interested applicant, click 'apply'

EA Reg no: R

EA License No: 16C8443EA

Personnel Name: Melody

EA Personnel No: R2095899

Tell employers what skills you have

Mac
Microsoft Office
Windows 10
Hardware
Jabber
Windows 81
Outsourcing
Laptops
Windows 7
Computer Hardware
VDA
IT Operations
Tuning
XP
Windows
AV
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