IT Support Engineer

3 weeks ago


Singapore HI-EX IT SERVICES PTE LTD Full time
Roles & Responsibilities

Responsibilities:
  • Provide technical support for hardware and software issues, ensuring prompt resolution to minimize downtime.
  • Install, configure, and maintain computer systems, networks, printers, and other peripherals.
  • Respond to IT support requests via phone, email, and in-person, maintaining a high level of customer service.
  • Troubleshoot and resolve network connectivity issues, software problems, and hardware malfunctions.
  • Maintain accurate documentation of support requests, solutions, and IT processes.
  • Collaborate with other IT team members on projects and support tasks to enhance overall team performance.
  • Manage and monitor IT systems and infrastructure, performing regular maintenance and updates.
  • Provide training and guidance to end-users on IT systems and software applications.
  • Ensure IT security protocols are followed and assist in implementing security measures.


Skills and Qualifications:
  • At least ITE Diploma holder
  • Have at least 1 year experience in desktop support
  • Good interpersonal and communication skills
  • Proven experience as an IT Support Engineer or similar role.
  • Excellent problem-solving and communication skills.
  • Ability to work well in a team and handle pressure.

Tell employers what skills you have

Troubleshooting
Hardware
Customer Support
Administration
Information Technology
Networking
Windows
Communication Skills
ITIL
Customer Service
Technical Support

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