Senior Euc Support Engineer

2 weeks ago


Singapore Halcyon Knights Full time

EUC Support Engineer
Our Federal Government Client seeks an

EUC Support Engineer to

support & deliver EUC technology.


You will provide technical guidance to the Service Desk & End user computing team; assist in the delivery of responsive, reliable, & respectful ICT support / service.

You will be responsible for mentoring & providing guidance to a geographically dispersed team of EUC Engineers & Service Desk Analysts

Required Skills:

  • Respond to user requests for service; troubleshoot incidents/problems, develop solutions; make minor repairs to equipment & arrange for other service needs.
  • Manage/resolving the daytoday incidents and service requests utilizing the ITSM tool
  • Excellent customer skills & ability to work with Service Delivery & L3 Senior Engineers to solve the incident/request & interpret complex solutions & fixes.
  • Contribute to Knowledge Base content in line with writing styles and content guidelines
  • Ability to identify problems and proactively suggest ways to improve processes as applicable

Other Details:

  • You must be an
    Australian Citizen & be willing to undergo security clearance for Baseline level.
  • The role is based in Canberra with hybrid (80/20)
  • Hourly rate for this role is $50.35 inc super.
For further information, please contact Francoise / select opt 1)
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