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Senior Euc Support Engineer
2 weeks ago
EUC Support Engineer
Our Federal Government Client seeks an
EUC Support Engineer to
support & deliver EUC technology.
You will provide technical guidance to the Service Desk & End user computing team; assist in the delivery of responsive, reliable, & respectful ICT support / service.
Required Skills:
- Respond to user requests for service; troubleshoot incidents/problems, develop solutions; make minor repairs to equipment & arrange for other service needs.
- Manage/resolving the daytoday incidents and service requests utilizing the ITSM tool
- Excellent customer skills & ability to work with Service Delivery & L3 Senior Engineers to solve the incident/request & interpret complex solutions & fixes.
- Contribute to Knowledge Base content in line with writing styles and content guidelines
- Ability to identify problems and proactively suggest ways to improve processes as applicable
Other Details:
- You must be an
Australian Citizen & be willing to undergo security clearance for Baseline level. - The role is based in Canberra with hybrid (80/20)
- Hourly rate for this role is $50.35 inc super.
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