Ops Support Executive, Euc

2 weeks ago


Singapore NCS Full time

Ops Support Executive, EUC & Svc Desk:

Date:24 May 2024

Location:
Singapore, Singapore

Company:
Singtel Group

_We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated._

As an IT Support Engineer, the broad area of your job responsibilities will cover the following:

  • Perform End User Support
  • Client Management
  • Perform troubleshooting for client platform related problems.
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
  • Perform service request related to client platforms.
  • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
  • Involve in client platform implementation/upgrade project.
  • Perform followup with vendor on replacement of hardware.
  • Perform asset management & update asset records.
  • Perform user account management (eg. Create password, reset & delete)
  • Perform local server administration to facilitate software distribution & patch management service.
  • Manage client platform implementation / upgrade project.
  • Ensure deliverables meet service level requirement. Propose and implement action plan when required.
  • Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
  • Submit progress reports
  • Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage
  • Computer literacy in MS Office
  • Proficiency in Technology will be added advantage
  • Independent, resourceful, resultoriented individuals with a "cando" attitude


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