Ops Support Executive, Euc

2 weeks ago


Singapore NCS Full time

Ops Support Executive, EUC & Svc Desk:

Date:21 Aug 2023

Location:
Singapore, Singapore

Company:
Singtel Group

_We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated._

As a Desktop Engineer, you will provide the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards and timely manner.

The broad area of your job responsibilities will cover the following
:

  • Performed Desktop Support services to users
  • This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
  • Perform imaging/reimaging
  • Perform asset inventories
  • Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
  • Updates Incident records
  • Creates and updates work instructions (where necessary)
  • Document standards and procedures (where necessary)
  • Min. ITE/Diploma graduate with 1 year experience in desktop support
  • Min 1 year experience in Microsoft Windows 10 and Microsoft Office 36
  • Clear Spoken & Written English.
- possess at least one (1) of the following certifications or their equivalent:

  • CompTIA A+;
  • CompTIA Security+;
  • CompTIA Network+;
  • Microsoft Certified: Windows Client; and
  • Microsoft Certified: Managing Modern Desktops.
  • Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
  • Demonstrate knowledge in the support of workstations, and related components
  • Good verbal and written communication skills
  • Good coordination skills
  • Ability to prioritize effectively and work with a sense of urgency
  • Effectively communicates with teammates and managers


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