Ops Support Executive, EUC

4 weeks ago


Singapore Singtel Group Full time

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

As an Desktop Assistant, you will provide the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards and timely manner. The broad area of your job responsibilities will cover the following:

  • Performed Desktop Support services to users
  • This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
  • Perform imaging/re-imaging
  • Perform asset inventories
  • Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
  • Updates Incident records
  • Creates and updates work instructions (where necessary)
  • Document standards and procedures (where necessary)

Ideal candidate should possess the following:

  • Min. ITE/Diploma graduate with 1 year experience in desktop support
  • Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
  • Clear Spoken & Written English.
  • possess at least one (1) of the following certifications or their equivalent:
    • CompTIA A+;
    • CompTIA Security+;
    • CompTIA Network+;
    • Microsoft Certified: Windows Client; and
    • Microsoft Certified: Managing Modern Desktops.
  • Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
  • Demonstrate knowledge in the support of workstations, and related components
  • Good verbal and written communication skills
  • Good coordination skills
  • Ability to prioritize effectively and work with a sense of urgency
  • Effectively communicates with teammates and managers


  • Singapore NCS Full time

    Ops Support Executive, EUC & Svc Desk:Date:24 May 2024Location: Singapore, SingaporeCompany:Singtel Group_We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated._As an IT Support Engineer, the broad area of your job responsibilities will cover the following:Perform...


  • Singapore NCS Full time

    Ops Support Executive, EUC & Svc Desk:Date:21 Aug 2023Location: Singapore, SingaporeCompany:Singtel Group_We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated._As a Desktop Engineer, you will provide the desktop support for the first contact point for customers, you...


  • Singapore NCS Full time

    Ops Support Executive, EUC & Svc Desk:Date:30 May 2024Location: Singapore, SingaporeCompany:Singtel GroupAre you looking for value adding and impactful work?Do you want to make a difference with your expertise?With us, you'll be able to make it happen.NCS is a leading technology services firm, operating across Asia Pacific in over 20 cities, providing...


  • Singapore Halcyon Knights Full time

    EUC Support EngineerOur Federal Government Client seeks an EUC Support Engineer to support & deliver EUC technology.You will provide technical guidance to the Service Desk & End user computing team; assist in the delivery of responsive, reliable, & respectful ICT support / service.You will be responsible for mentoring & providing guidance to a...


  • Singapore Singtel Group Full time

    Will you be part of the extraordinary? NCS's mission is to bring people together and harness technology to advance communities. As a leading technology services firm, operating across Asia Pacific in over 20 cities, our diverse 12,000-strong workforce delivers large-scale, mission-critical projects for governments and enterprises locally and regionally. Our...

  • Euc Support Engineer

    2 weeks ago


    Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full time

    EUC Support Engineer (Desktop) Provides technical support, troubleshoots and resolves simple technical issues Log, escalate and follow through with issues raised by users. Do smallscale planning on enduser devices deployment Assist with the coordination in administration matters such as proposal preparation, project documentation and the facilitation of...

  • Senior Euc Consultant

    2 weeks ago


    Singapore ITCAN Pte Ltd Full time

    Assessing and recommending EUC solutions (e.g., virtual desktops, mobile devices, productivity software) Managing and troubleshooting EUC systems Ensuring EUC security and compliance Providing training and support to endusersJob Types: Full-time, Contract, PermanentPay: $2, $4,500.00 per monthBenefits: Professional developmentSchedule: Day shift Monday to...

  • Euc Engineer

    2 weeks ago


    Singapore LEGATCY RECRUITMENT PTE. LTD. Full time

    **EUC EngineerBrief Description:Handling EUC, Application, System and basic networking matters_Responsibilities _ Good knowledge of desktop support for both hardware and software. Ensuring user queries or issues are captured and validated for further processing. Coordinate with different support teams (including vendor coordination) to ensure issues are...


  • Singapore Singtel Group Full time

    NCS is a leading technology services firm in the Asia Pacific, partnering with governments and enterprises to advance communities through technology. With a team of 10,000 experts across 49 specializations, NCS offers differentiated and end-to-end technology services, including digital, cloud, platforms, application, infrastructure, engineering, and...


  • Singapore Singtel Group Full time

    NCS is a leading technology services firm in the Asia Pacific, partnering with governments and enterprises to advance communities through technology. With a team of 10,000 experts across 49 specializations, NCS offers differentiated and end-to-end technology services, including digital, cloud, platforms, application, infrastructure, engineering, and...


  • Singapore Singtel Group Full time

    NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of...


  • Singapore Singtel Group Full time

    NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of...


  • Singapore Singtel Group Full time

    Are you looking for value adding and impactful work?Do you want to make a difference with your expertise? With us, you'll be able to make it happen. NCS is a leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solutions in consulting, digital services, technology, and more. We believe in utilizing the...

  • Euc Engineer

    2 weeks ago


    Singapore Singtel Full time

    EUC Engineer - #catalystWSP:Date:03-Feb-2023Location: Singapore, SingaporeCompany:Singtel GroupResponsibilities: Provide onsite desktop BAU Support and troubleshooting Migration of desktop and laptop Installation, Configuration and troubleshooting of approved software Providing Support and troubleshoot for multiple enduser hardware Remote support over phone...


  • Singapore STREAM OPS Full time

    Roles ResponsibilitiesThis position reports to the Director. Stream Ops is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplaceSpecific ResponsibilitiesUpdate tracking numbers and details of each courier services online....

  • Euc Engineer

    2 weeks ago


    Singapore IHiS Full time

    Date:15-May-2023Location:SGCompany:IHiSPosition Overview:The EUC Engineer provides technical support to end users on various technical issues and problems relating to hardware and software. He/She responds, documents and resolves service tickets in a timely manner and according to Service Level Agreements. He creates new report templates and formats for new...


  • Singapore APBA TG HUMAN RESOURCE PTE. LTD. Full time

    Roles & ResponsibilitiesDESKTOP SUPPORT ENGINEER (EUC)MORE INFORMATION:Company: International IT Service Provider MNC [Working location will be fixed at the (end-user, in-house support) Healthcare related organization – Hospital Environment] Opportunity Nature: Contractual Employment (1 Year Contract: Renewable) Working Hours: Monday – Friday (9 AM – 6...


  • Singapore STELLAR LINK PARTNERS PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: AVP, EUC Location: CentralPosition Type: PermanentAbout Us: Our client is a highly respected consulting firm specializing in providing exceptional services to clients within the investment industry. Currently seeking an AVP, EUC ManagerRole Overview: Need to manage and deliver exceptional EUC services.Key...

  • Events Ops Executive

    2 weeks ago


    Singapore SKYY DESIGN WORKSHOP PTE. LTD. Full time

    We are searching for reliable Event Ops Executives to join our capable team of professionals. The Event Ops Executives will be tasked with project coordination and administrative support. He/she will be reviewing specifications and preparing estimates, negotiating with the production team, sub-contractors, and vendors, as well as building relationships with...

  • Euc Engineer

    2 weeks ago


    Singapore HUANG HE CONSULTANCY PTE. LTD. Full time

    _Desktop Support / EUC Engineer at Joo Koon Needed._Brief Description**:_Responsibilities _ Experienced in troubleshooting both desktop/laptop hardware and software. Support user queries or issues are captured and validated for further processing. Coordinate with different support teams (including vendor coordination) to ensure issues are resolved with...