Junior Euc Engineer
2 weeks ago
monitoring and maintenance of IT infrastructure.
A summary of the responsibilities of this position are, and not limited to, as follows:
Provide a good customer service experience for all end users in the organization by
resolving all IT support requests in compliance with Service Level Agreements (SLAs)
while ensuring usage of ticketing system
Assist in offboarding process for resigned/terminated users and the procurement process of
IT equipment with procurement admin
Enforce compliance to security practices in the workplace
Partner with product support to repair/replace faulty IT equipmentccordingly; maintain service records and inventory of IT equipment
Escalation of service cases to L2 and L3 when applicable and update knowledge base (KB)
with known or resolved issues
Carry out deskside support when applicable and assisting end user in logging of case if
required
Adherence to safety practices in workplace
Value Add of Position
Ability to build and maintain a positive relationship with various stakeholders
Qualifications and Education Requirements
Education:
Minimum Diploma in Computer Science or related discipline from a recognized
institution
Experience:
Minimum 1 year of experience in IT-related industry
Ability to work as a team member
Ability to work creatively and analytically in a problem-solving environment
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