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IT Service Desk Engineer
2 weeks ago
Responsibilities:
- Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
- Maintain ownership of cases and followup on reported issues until closure and gather accurate and complete relevant information is recorded.
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for followup actions and incident status.
Job Requirements:
- Singaporean to support gov agency (CAT1 Clearance)
- Min Diploma in IT related fields
- Knowledge in Windows OS, MS office, MS Outlook, mobile devices support.
Additional Info:
- Others: No Camera Phone allowed in Office. Allow in camp(green zone).
- Working hours: Staggered 8.5hr shift. Monday to Friday (7.30am to 5.00pm or 8.30am to 6pm)
Job Types:
Full-time, Permanent, Contract
Contract length: 12 months
Salary:
Up to $2,800.00 per month
Benefits:
- Cell phone reimbursement
- Dental insurance
- Health insurance
- Professional development
- Promotion to permanent employee
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Experience:
- IT support: 1 year (preferred)
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