Credit & Collections Specialist

1 week ago

Singapore The Trade Desk Full time
The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world.

How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency.

We are proud of the culture we have built.

We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk

What You'll Do:


We need a high energy hands-on individual to join the International Credit and Collections team as a Specialist, Credit and Collections.

This role requires the willingness to work cross-functionally with all departments at The Trade Desk including Business and Finance teams in APAC.


You will have the ability to operate accurately, effectively, and with a good eye for detail in a fast-moving environment as well as the desire to contribute to a hardworking team dynamic.


This role is based in The Trade Desk's Singapore office, covering the Southeast Asia region, and reports to the APAC Credit & Collections Manager.


You will:

  • Own the collections piece within Southeast Asia, including but not limited to Singapore and India
  • Provide regional support to revenue and billing function, as well as other areas of importance in our revenue cycle
  • Participate in regional or functional process transformation and continuous improvement efforts for credit and collections, encompassing process, tools and data
  • Build strong, collaborative working relationships with internal and external stakeholders, with a focus on driving efficiencies and improving levels of service
  • Design and execute strategies and plans for ongoing process and technology change initiatives
  • Enhance accounts receivable reporting packages
  • Measure and report on key performance metrics, highlighting issues/areas for improvement and developing required action plans with a focus on improvement of order to cash cycle time
  • Monitor and report on transactions and processes to ensure effective accounts receivable risk management and compliance with company policies
  • Work closely with internal teams in London and California office as part of the international finance team

Who You Are:

  • Bachelor's degree in accounting, finance, or equivalent.
  • Around 5+ years' experience in Accounts Receivable, Credit and Collections roles.
  • Experience in handling collections and withholding tax with India customers is a plus.
  • Can demonstrate good judgment while ensuring policies and processes are always followed.
  • Has excellent customer service and interpersonal communication skills, and the ability to liaise across multiple time zones.
  • Organized, accurate, with good attention to detail, and strong verbal and written communication skills in managing different stakeholders.
  • Demonstrate experience working in multicurrency environment.
  • Ability to work under pressure whilst still maintaining attention to detail, accuracy, and effective controls.
  • Ability to prioritize and manage multiple responsibilities.
  • Strong ability to work independently on collection work but also working closely with local Business team
  • Have selfawareness regarding stakeholderfocused matters, including gaining insights into stakeholder needs (internal/external) and delivering solutions/information which benefits the stakeholder.
  • Strong working knowledge of Excel (V-Lookups, pivot tables)
  • Experience in using ERP system and collection software, such as Oracle and GetPaid, is a plus
  • Fluency in English is required, additional language abilities are a plus
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