Help Desk Team Lead

Job Title: Technical Help Desk SupportLocation: RemoteHours: Must be available during weekends and US hoursLanguages Required: English should be Fluent (Mandarin would be a plus)We are seeking a highly skilled Technical Help Desk Support to manage and resolve hardware-related tickets for our clients, primarily focusing on data centre operations.Key...

Vonage MissionVonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Our Customers depend on our APIs and SDKs to connect with their customers all over the world, and rely on our contact centre and back office solutions to improve their interactions with end customers by ensuring quick and efficient engagement. As...

Roles & ResponsibilitiesSECTION B: KEY RESPONSIBILITIES AND RESULTS1. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.2. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.3....

Roles & ResponsibilitiesSECTION B: KEY RESPONSIBILITIES AND RESULTS1. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.2. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.3....

1. Operation Support Undertake helpdesk requests including autoline level 1 ticket are resolved within SLA or escalated to respective team with 95% of responses satisfying request for followup from users. without need Sharing of knowledge To Ensure the team has a common skillset To achieve less than 5% of negative feedback from users. Ensure there is less...

Roles & Responsibilities· Support day to day IT operations (e.g. printer setup / troubleshooting end user applications)· IT End user support helpdesk· Google workspace administration / ensuring smooth operation of End User accounts· Responsible for maintaining and administering Sub Systems· Produce quality HTML5 CSS templates· Provide Graphical User...

The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale.We have also built something even stronger and more valuable: an award-winning culture based on trust,...

JLL supports the Whole You, personally and professionally.Conference Team LeadWork Dynamics - Integrated Facilities ManagementServing on the front lines of customer serviceAre you a people person who can make daily interactions such a breeze?In this role, you'll be in charge of one of the busiest places in the office—the front desk. Constantly on the go,...

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

Join Our Team Front Desk Management Team at Browhaus/Strip Are you passionate about the beauty and wellness industry? Do you thrive in a dynamic and customer-focused environment? If so, we want you to be a part of our Browhaus/Strip family Location: Across SingaporeWhat You'll Do:Lead and supervise the daily activities of the branch and outlets to ensure...

Join Our Team Front Desk Management Team at Browhaus/Strip Are you passionate about the beauty and wellness industry? Do you thrive in a dynamic and customer-focused environment? If so, we want you to be a part of our Browhaus/Strip family Location: Across SingaporeWhat You'll Do:Lead and supervise the daily activities of the branch and outlets to ensure...

Job Description & RequirementsResponsibilities To assist the Property Executive with all services, documentation, filing, and respond to feedback from residents; maintenance requests, weekly reports and monitor work progress. Supports front desk and Mass check in/out exercise. Administer room bookings and necessary billingsRequirements: At least GCE 'O'...

Published- March 11, 2023- Location- Singapore, Singapore- Job Type- Full-timeDescription:Job Description & Requirements:Responsibilities To assist the Property Executive with all services, documentation, filing, and respond to feedback from residents; maintenance requests, weekly reports and monitor work progress. Supports front desk and Mass check in/out...

Roles & Responsibilities Manage the IT Support and staff to provide 1st level technical support; Answering support queries via the telephone, emails using remote desktop tools or should the need arise attendance to users place of work. Act as a further escalation point for unresolved or escalated cases. Take on a wider customer service role and promote...

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

Serice Desk Service Delivery Lead:Date:9 Apr 2024Location: Singapore, SingaporeCompany:Singtel GroupAre you looking for value adding and impactful work?Do you want to make a difference with your expertise?With us, you'll be able to make it happen.NCS is a leading technology services firm, operating across Asia Pacific in over 20 cities, providing services...

Roles & Responsibilities International energy firm Opportunity for growth Comprehensive packageAn International energy firm is seeking an Accountant/ Team lead to join their fast-growing organisation. Coming onboard as an Accountant / Team Lead, you will be responsible in maintain full set of company’s account and monthly closing. You will be working...

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

Roles & ResponsibilitiesWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

Are you looking for value adding and impactful work? Do you want to make a difference with your expertise? With us, you’ll be able to make it happen.  NCS is a leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solutions in consulting, digital services, technology, and more. We...