Deal Desk Team Lead

3 weeks ago

Singapore Vonage Full time

Vonage Mission
Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market.

Our Customers depend on our APIs and SDKs to connect with their customers all over the world, and rely on our contact centre and back office solutions to improve their interactions with end customers by ensuring quick and efficient engagement.

As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.

Deal Desk Team Lead (APAC)


Your contribution will be essential to lead a team of inspired analysts, win deals, increase Vonage market share and grow the revenue stream.


You will

  • Lead a team of Deal Desk analysts to ensure Deal velocity and drive a culture of Commercial awareness and customer focus
  • Maintain team SLA's and ensure control and accuracy through the design and implementation of system controls and processes
  • Deputising for, and providing support to, the Deal Desk Director providing regional insight to ensure optimal structure, processes and tools are in place
  • Streamline and improve business practices, identifying training needs and requirements of the Deal Desk Analysts to upskill and drive efficiency of the team
  • Work with Sales Teams in building price quotes for customers, including our largest and most strategic accounts
  • Actively collaborate with Operations, Finance, Legal, Product teams to optimize the onboarding process of customers
  • Provide analysis around trends in customer requests and pricing. Take action on trends revealed, driving changes in pricing and costs
  • Train and advise Sales and any other stakeholders on pricing, quoting, onboarding process and best practices
  • Define and manage projects to deliver further operational efficiencies
  • Must be fluent in Mandarin

Desired Skills and Experience

  • Bachelor's degree required; Business, Economics, Finance or Accounting undergrad majors preferred
  • Previous Management experience
  • 5+ years of experience in a rapidly changing, deadlinebased position involving daily interaction with multiple levels of management and peers
  • Strong analytical skills
  • Excellent communication skills
  • Problem solving
  • Excellent Excel skills and data manipulation

Personal Characteristics

  • You are a selfstarter, initiator


 Customer focused
  • Always thinks first about the needs of his/her internal customers.
  • You are deliveryfocused
  • You are curious and informed
  • Stays on top of the latest in product, pricing, and industry news
  • You are structured in your approach
  • You are not afraid to challenge authority to get things done
  • You put the company objectives ahead of your own
  • Comfortable in a fast pace, global & multicultural environment

What's in it for you


In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.


  • Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location._
**#LI-MB1

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