Customer Service Team Lead

Roles & ResponsibilitiesMNC Permanent Position Industry Leader Minimum 2-3 years of relevant supervisory experience in Customer Service Experience in Food/Fast Moving Consumer Goods (FMCG) industry will be preferredOur client, a leading quality food provider and wholesaler, is looking for suitable talents to join their growing business as Customer Service...

Responsibilities: Participate and contribute in relevant team level meetings and support tasks including the following topics:Order fulfilment & aftersales Service Customer feedback & satisfaction Process improvements that align with the company's objectives HOD, Management, Sales & Audit Certification related Meetings Order Procurement & Automation related...

COMPANY DESCRIPTIONNTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest...

Lead the Customer Service Team to deliver efficient and excellent customer service experience to our customers Monitor and resolve escalated customer and Contact Centre issues, providing timely resolution to minimise impact to customer and employee satisfaction Plan upcoming goals and improvement initiatives Develop effective customer service processes,...

Overseeing customer service & admin staff activities at service centerand provide guidance and lead the service team to achieve requiredservice performance. Ensuring operations are carried out productively to ensuresustainability of operation. Monitoring daily activities of customer service and admin operation toensure high customer satisfaction. Assisting...

Getting onboard Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that...

Responsibilities: Lead and supervise service crew to ensure excellent customer service and adherence to restaurant policies and procedures. Train and develop new and current staff members to enhance their skills and knowledge. Monitor their performance, provide feedback, and offer coaching as necessary. Maintain cleanliness, hygiene, and strict adherence to...

Responsibilities (Key Result Areas & Activities):Lead and supervise service crew to ensure excellent customer service and adherence to restaurant policies and procedures. Train and develop new and current staff members to enhance their skills and knowledge. Monitor their performance, provide feedback, and offer coaching as necessary. Maintain cleanliness,...

Description: Lead and manage a team of aircon technicians & in house agents Ensure that the team meets all customer service and quality standards Develop and implement new training and improvement initiatives Manage the team's workload and ensure that all projects are completed on time and within budget Prepare and submit reports on aircon maintenance Liaise...

1. Supervision of the Operations & Customer Service teams.Provide guidance to team membersMonitor the teams to ensure that KPIs/SLAs are met.Work closely with the Project Manager and SP to ensure that all deliverables are constantly met.Strategize ways to enhance the operation process and efficient deployment of resources.Prepare and verify the accuracy of...

The lead will be responsible for:Manage service request from customers Ensuring that projects are delivered on time, within cost and of excellent quality Identifying and implementing suitable technologies, conceptualize and develop solutions to meet the project needs. Providing weekly/or monthly progress reports when required by the customer. Conducting the...

Company OverviewEvernet Systems Private Limited is a vibrant Managed Service Provider based in Singapore. We've been growing our business under the radar for 10 years, driven by our belief that all businesses we partner with, we implement a robust, secure and stable IT systems and network and manage it for them well.With the recent advancements of...

Our client, a Digital Bank, is looking for a Customer Services lead to join them. In this role, you will lead the Customer Service team in Singapore and be the accountable service owner for all client service-related activities for the digital bank.We're looking for someone with experience execution experience in client or customer service with exposure to...

Job Scope included: Preparing and keep track of daily aircon servicing schedule for maintenance teams Arranging appointment with clients Coordinating between maintenance teams and clients Preparing of quotations, service contracts, work orders and invoices to clients Reviewing service reports for next course of actions Following up with payment Other adhoc...

Attending to customers concern and enquires Schedule and manage appointments Provide professional consultation, advice and hands on treatments for customers' hair and scalp Providing after customer service and followup appointments with customers Providing haircut services as and when required Any adhoc duties as assignedRequirements: Willing to learn...

PERSOLKELLY's SnapshotAn amazing opportunity to join a global insurance company as a Team Lead for Fraud Investigations.Company ProfileOur client company is a global health services company dedicated to improving the health, well-being, and peace of mind of their clients. To date, they have more than 180 million customer and patient relationships in more...

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...

On behalf of our client, which is an established Engineering company, we are looking for an Administration Team LeadResponsibilities To lead a team of administrative support staff on daytoday administration for Service Business (more than 10 pax) To manage internal stakeholders and render support to the team from time to time Other duties as...

Attending to customers concern and enquires Schedule and manage appointments Assist with POS and administrative documents Maintain and develop new opportunities with existing and new customers Provide professional attitude and service to all customers Any adhoc duties as assignedRequirements: Willing to learn 2 years relevant experience would be preferred 5...

Roles & ResponsibilitiesTeam Lead/ Solution Delivery Manager (IT) WantedA multinational insurance holding company is seeking a Solution Delivery Manager who has prior experience in Life Insurance domain.A quick overviewAs a senior Solution Delivery manager, you will have at least 4 years of experience as developer Team Lead, hands on coding experience in...