Servicing Ops Team Lead
2 weeks ago
Description:
- Lead and manage a team of aircon technicians & in house agents
- Ensure that the team meets all customer service and quality standards
- Develop and implement new training and improvement initiatives
- Manage the team's workload and ensure that all projects are completed on time and within budget
- Prepare and submit reports on aircon maintenance
- Liaise with customers to discuss aircon issues and resolve complaints
- Stay uptodate on the latest aircon technologies and trends
- Prepare reports and analyze data in order to highlight trends.
- Handle other operational duties as the team requires.
Requirements:
- Tertiary Education or Diploma or equivalent.
- At least 2 to 3 years of Operations Escalation experience.
- Comfortable working 5 day work week which can include weekends
If you meet the above requirements and are interested in joining our team, please submit your resume and cover letter for consideration.
Benefits:
- Annual outpatient benefit (Includes dental and optical benefits)
- Birthday leave
- Health insurance
- Performance bonus
- Annual increment
- Free flow snacks and Bubble Tea Friday
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