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Team Lead

3 months ago

Singapore IRON CHEF F&B PTE. LTD. Full time

Responsibilities (Key Result Areas & Activities):

  • Lead and supervise service crew to ensure excellent customer service and adherence to restaurant policies and procedures.
  • Train and develop new and current staff members to enhance their skills and knowledge. Monitor their performance, provide feedback, and offer coaching as necessary.
  • Maintain cleanliness, hygiene, and strict adherence to health and safety regulations within the restaurant.
  • Address customer feedback and complaints professionally and promptly. Monitor and report customer satisfaction levels to upper management.
  • Collaborate with the kitchen team to ensure orders timely preparation and delivery of customer orders.
  • Assist the Assistant Restaurant Manager in managing inventory, including monitoring levels and placing orders as needed.
Act as a deputy in the absence of the manager, effectively overseeing operations.

  • Foster strong teamwork and maintain collaborative relationships with all colleagues to ensure smooth operations.
  • Adhere to company's standard operating procedures
  • Perform any other adhoc duties and responsibilities as assigned.