Manager, Patient Experience

Job ResponsibilitiesOversee the day-to-day operations of the contact centre, ensuring seamless workflows and efficient processes.Maintain accurate and up-to-date records of patient/caller interactions, appointments, and emergency activations.Analyse key performance indicators (KPIs) to identify areas for improvement and implement effective...

Be the Voice of Exceptional Patient Care **About Us** At The Straits Medical Services, we are dedicated to delivering exceptional patient care. As we expand with new outlets opening across Singapore, we’re building a dynamic team to lead the way in patient service excellence. **Why Join Us?** - Competitive Employee Benefits - Exciting Growth...

SingHealth Community Hospitals **Senior/ Executive, Patient Experience (SKCH)**: - Job Category: Ancillary - Posting Date: 5 Feb 2025 Reporting to the Manager, Patient Experience (PE), the jobholder will provide appropriate responses to feedback from patients and caregivers in a timely manner. You will identify trends, patterns, and areas for improvement...

You will be responsible for managing feedback from all sources, as well as liaising with internal stakeholders in the investigation and service recovery process. This entails ensuring that the concerns and needs are addressed and issues arrive at a satisfactory conclusion. You will also be involved in the collection, processing and analysis of data, as well...

Overview Reporting to Head, Patient Experience Matters, you will be responsible for the whole spectrum of the department’s administrative duties. The incumbent will also closely support and assist the Head of the unit in the area of patient feedback management and implementation of service quality initiatives / programmes. Job Responsibilities You will...

**Front Desk & Patient Experience** - Greet patients and visitors warmly and assist with their inquiries. - Facilitate patient registration, appointment scheduling, and follow-ups. - Address patient concerns, feedback, and complaints professionally to ensure service recovery. - Provide clear information on clinic services, procedures, and...

At Astellas, we believe that nurturing exceptional relationships with our employees delivers exceptional business results. Everyone at Astellas has a responsibility for creating a brighter future for patients around the world. From the first moment, Astellas will inspire you to put this ethos into practice - with a positive, agile company culture and with...

**Responsibilities** **Customer Service** - Aim to achieve customer satisfaction targets - Implement innovative services to exceed customer’s expectations - Constant reviewing of feedback from all departments to cater to service expectation - Formulate and implement recommendations to ensure targets are exceeded - Own the execution of the organisational...

Roles & ResponsibilitiesPatient Care Ambassador (Medical Centre)Role and Responsibilities:· Manage administrative tasks such as patient registration, appointment scheduling, and maintaining accurate patient records.· Operate the clinic CMS (Clinical Management System) for patient registration, data entry, retrieval of medical records, and generate reports...

**Duties & Responsibilities**: - Assist Doctor in handling patient flow - Manage patient's needs and care within the clinic - Managing Patient treatment schedule - Educating potential patients on our services and packages - Assist in clinic administration duties - Handle front desk duties - Any other adhoc duties as assigned **Job Requirements**: - As...

**Purpose of Position**: You will coordinate interdepartmental workflow to enhance and ensure operational efficiency within a clinical setting in the areas of patient care, staff supervision, planning, coordinating, directing and evaluating all daily operational activities in an assigned patient care unit. Your responsibilities include providing...

1) To provide general quality **patient management** pertaining to the non-medical aspect of the clinic Such as: - Patient registration in the clinic, scheduling of patients’ appointments including sending reminders - Coordinate booking of investigations, scheduling of procedures with hospitals, labs and other clinics - Handle payments and prepare...

**Job Requirements**: - Pleasant personality and positive attitude - Excellent communication and interpersonal skills - Active listening skills - Able to explain things in a friendly and professional manner - Good telephone etiquette with a pleasant voice - Caring, helpful and supportive by nature - Strong sense of responsibility and ability to do what it...

**Working Hours**:( **AM- 7am to 4pm PM- 1pm to 10pm Night - 9pm-7.30am next morning **), 5days Work Week **Location**: Yishun This is a new position created with a mission to provide quality care services to patients in a ward setting. **The Patient Care Officer is a service professional who will work closely with our doctors, nurses and allied-health...

This is a new position created with a mission to provide quality care services to patients in a ward setting. The Patient Care Officer is a service professional who will work closely with our doctors, nurses and allied-health staff to provide quality care service and end-to-end care coordination for our patients. The work of a Patient Care Officer consists...

Job RequirementsTo be successful in this role, you will need to have:Minimum N/O level qualification or equivalentNo prior work experience required; on-the-job training providedYou will also need to have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.Key Responsibilities:Patient Registration:...

**Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $1,800 - $2,300 Per Month **Date Posted** 3 hours ago Additional Details **Job ID** 91014 **Job Views** 1 **Job Description**: Roles & Responsibilities The incumbent will be the ambassador for providing excellent front-line services to our...

**Summary** Reporting to the Centre Manager, the Patient Service Associate forms the core unit in providing support to the clinic day-to-day operations, both logístical and administrative. Responsibilities of a Patient Service Associate, but not limited to are as listed. **Duties & Responsibilities** - To perform reception duties including answering...

Roles & ResponsibilitiesReporting to the Senior Manager, you will support OPE in managing feedback and responses within the Hospital. You will attend to walk-in patients and families as well as phone calls to the OPE Hotline.You will review and follow up with appropriate actions on the feedback received. In addition, you are expected to respond to general...

1 year exp **Roles & Responsibilities** The incumbent will be the ambassador for providing excellent front-line services to our patients. **Responsibilities**: - Appointment bookings - Financial administration - General administrative functions - Handling of enquiries - Management of patients’ records - Processing of claims - Public events - Replenish...