Executive (Office of Patient Experience)

Feedback Management - Customer Service - Healthcare - Handle feedback and escalations from patients, families and the public; finding solutions to amicable closure, identifying opportunities for service improvements. - Conduct thorough investigations into customer complaints, including gathering relevant details, reviewing documentation, and collaborating...

You will assist the Business Office Manager in studying, planning, organizing, establishing and implementing appropriate policies and procedures and internal controls for all bills follow up and financial counselling activities. You will help to supervisor the team, follow up on bill settlement, provide financial advice to patients on estimated bill sizes...

Role Overview:The Patient Experience Advocate will play a key role in ensuring that patients have a positive experience with ATA MEDICAL PTE. LTD.'s health screening services. This includes providing excellent customer service, responding to patient inquiries, and coordinating screening requirements.Main Responsibilities:- Patient Communication: Respond to...

SingHealth Community Hospitals **Senior/ Executive, Patient Experience (SKCH)**: - Job Category: Ancillary - Posting Date: 5 Feb 2025 Reporting to the Manager, Patient Experience (PE), the jobholder will provide appropriate responses to feedback from patients and caregivers in a timely manner. You will identify trends, patterns, and areas for improvement...

Roles & ResponsibilitiesReporting to the Head, Corporate Communications & Partnerships, you will lead a synergistic team that cultivates a culture of service excellence, focusing on collaboration, continuous learning, and innovation to provide patients with the best experience in SLH.Job Role and Responsibilities:· Develop and implement strategies and...

Roles & ResponsibilitiesReporting to the Head, Corporate Communications & Partnerships, you will lead a synergistic team that cultivates a culture of service excellence, focusing on collaboration, continuous learning, and innovation to provide patients with the best experience in SLH.Job Role and Responsibilities:· Develop and implement strategies and...

Job Responsibilities You will be responsible for the following**: - Manage patient feedback and related matters through feedback mailbox and hotline to ensure timely response within stipulated service standards; including investigations, service recovery, follow-up with staff to address the issues raised and crafting of replies to feedback providers to...

**Objective / Purpose of the Job** Patient Experience Associate plays a vital role in overseeing the front desk operations, providing exceptional customer service to our patients, organizing appointments and medical documentation to facilitate the smooth running of the clinic, and delivering quality care to our patients. **Responsibilities**: - Administer...

Be the Voice of Exceptional Patient Care **About Us** At The Straits Medical Services, we are dedicated to delivering exceptional patient care. As we expand with new outlets opening across Singapore, we’re building a dynamic team to lead the way in patient service excellence. **Why Join Us?** - Competitive Employee Benefits - Exciting Growth...

Roles & ResponsibilitiesReporting to the Senior Manager, you will support OPE in managing feedback and responses within the Hospital. You will attend to walk-in patients and families as well as phone calls to the OPE Hotline.You will review and follow up with appropriate actions on the feedback received. In addition, you are expected to respond to general...

Roles & ResponsibilitiesReporting to the Senior Manager, you will support OPE in managing feedback and responses within the Hospital. You will attend to walk-in patients and families as well as phone calls to the OPE Hotline.You will review and follow up with appropriate actions on the feedback received. In addition, you are expected to respond to general...

Overview Reporting to Head, Patient Experience Matters, you will be responsible for the whole spectrum of the department’s administrative duties. The incumbent will also closely support and assist the Head of the unit in the area of patient feedback management and implementation of service quality initiatives / programmes. Job Responsibilities You will...

The Toothbar Dental Pte Ltd is committed to delivering exceptional patient experiences and improving the oral health of our community.About the JobWe are seeking a skilled and experienced Dental Assistant to join our team in the Central Region. As a Dental Assistant, you will be responsible for supporting our dentists and ensuring the smooth delivery of...

Job Responsibilities: - Implement learning interventions/programmes across functional domains and levels - Develop e-Learning training materials - Develop interactive/digital training content and resources - Execute training functions and activities - Establish instructional material templates - Measure, study and present data on learning effectiveness -...

**Front Desk & Patient Experience** - Greet patients and visitors warmly and assist with their inquiries. - Facilitate patient registration, appointment scheduling, and follow-ups. - Address patient concerns, feedback, and complaints professionally to ensure service recovery. - Provide clear information on clinic services, procedures, and...

Patient Safety Management - Healthcare - 5 days - Assist with the development and implementation of clinical incident management framework, including investigation of serious safety events, formulating appropriate recommendations, facilitating transfer of best practices and designing supporting policies and SOPs. - Review and analyse aggregate incident data...

Job DescriptionWe are seeking a skilled Patient Experience Strategist to lead our efforts in elevating the patient experience across all touchpoints. As a key member of our team, you will develop and implement strategies to enhance operational efficiency, promote seamless care experiences, and drive continuous quality improvements.

KK Women's and Children's Hospital Patient Service Associate Executive (Cash Management) Business Office **Job Description**: Reporting to the Executive, you will be responsible for ensuring the Cash Management and Patient Refund activities in Business Office are timely, accurate and in accordance to established Policies, Procedures and Internal...

**Working Hours**:( **AM- 7am to 4pm PM- 1pm to 10pm Night - 9pm-7.30am next morning **), 5days Work Week **Location**: Yishun This is a new position created with a mission to provide quality care services to patients in a ward setting. **The Patient Care Officer is a service professional who will work closely with our doctors, nurses and allied-health...

We are seeking an Executive Office Assistant to join our team at Treetops Executive Residences.The successful candidate will have 1-2 years of experience in a similar role, with proficiency in Microsoft Office Suite and excellent communication skills.As an Executive Office Assistant, you will be responsible for managing office activities, maintaining the...