Senior Executive

2 weeks ago

Singapore ENVIRODYNAMICS SOLUTIONS PTE. LTD. Full time

Job Responsibilities

You will be responsible for the following**:

- Manage patient feedback and related matters through feedback mailbox and hotline to ensure timely response within stipulated service standards; including investigations, service recovery, follow-up with staff to address the issues raised and crafting of replies to feedback providers to close the feedback loop.
- Proactively identify potential pain points in patient journey, before implementation of new services and so forth to reduce negative feedback and improve patient experience.
- Design training content for ground staff and supervisors on service standards based on the identified needs and feedback trends. Facilitate clinical risk management workshops to senior doctors and nurses.
- Prepare reports such as monthly feedback reports, service report and so forth and sharing of relevant information with senior management and other departments as required.
- Oversee/facilitate patient focus groups and work on actionable plans to improve process/patient experience.
- Audit service initiatives to ensure compliance.

**Requirements**:

- Min Basic degree & Postgraduate degree in hospital and administrative preferred
- At least 4 - 6 years of working experience, preferably including one of:
Experience and knowledge in hospital operations, patient relations and/or frontline management in the service industry
Experience in conducting service training to ground and supervisory staff
- Personality traits: proactive, self-driven, good interpersonal skills, positive and able to cope with tight deadlines
- Project management and team leadership experience is preferred
- Strong writing, communication & data analysis (using Excel) skills

EnviroDynamics Solutions Pte Ltd

Lim Pei Ying, April

Reg. No: R22110702

EA License No.: 12C6285

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