Senior/ Executive, Patient Experience

Job Responsibilities You will be responsible for the following**: - Manage patient feedback and related matters through feedback mailbox and hotline to ensure timely response within stipulated service standards; including investigations, service recovery, follow-up with staff to address the issues raised and crafting of replies to feedback providers to...

As part of the Road to 10 Strategy, Janssen Asia Pacific has identified best-in-class Patient Experiences as a critical enabler to achieving business ambitions. As such, a revitalized approach to Patient Solutions has been identified as a foundation element of our strategy. In the newly created Senior Manager, Patient Experience role, you will be...

Job Responsibilities: - Implement learning interventions/programmes across functional domains and levels - Develop e-Learning training materials - Develop interactive/digital training content and resources - Execute training functions and activities - Establish instructional material templates - Measure, study and present data on learning effectiveness -...

Singapore General Hospital Pte Ltd**Eexcutive / Senior Executive, Patient Liaison Service**: - Job Category: Administration- Posting Date: 17 Oct 2024**The Job**: You will provide a seamless and high level of service to international and local private patients seeking medical treatment in the hospital. Your job duties include liaising with overseas and...

You will manage and provide appropriate responses to feedback received by the Hospital in a timely manner. As a Hospital ambassador, you will converse confidently with a caring attitude to patients and their family members as well as members of the public who may be in a high emotional state. You will also provide support in all aspects of patient experience...

Job DescriptionAbout BMJ Therapy GroupWe are a dynamic and patient-centric organization dedicated to delivering exceptional healthcare services.Job SummaryWe are seeking a highly skilled Patient Service Senior Executive to join our team. This role is responsible for providing frontline services in areas such as scheduling of appointments, payment collection,...

Feedback Management - Customer Service - Healthcare - Handle feedback and escalations from patients, families and the public; finding solutions to amicable closure, identifying opportunities for service improvements. - Conduct thorough investigations into customer complaints, including gathering relevant details, reviewing documentation, and collaborating...

KK Women's and Children's Hospital Senior/Patient Service Associate Executive, Business Office **Job Description**: Reporting to the Executive, you will be responsible in processing billing reports for submission to MOH and other stakeholders, and also to ensure the Cash Management and Patient Refund processing activities in Business Office are timely,...

As a Senior/ Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction. **Responsibilities**: - Ensure overall décor and cleanliness in the clinic, and that daily...

Roles & ResponsibilitiesReporting to the Head, Corporate Communications & Partnerships, you will lead a synergistic team that cultivates a culture of service excellence, focusing on collaboration, continuous learning, and innovation to provide patients with the best experience in SLH.Job Role and Responsibilities:· Develop and implement strategies and...

Roles & ResponsibilitiesReporting to the Head, Corporate Communications & Partnerships, you will lead a synergistic team that cultivates a culture of service excellence, focusing on collaboration, continuous learning, and innovation to provide patients with the best experience in SLH.Job Role and Responsibilities:· Develop and implement strategies and...

**Job Description**: As a Senior/ Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction. **Responsibilities** - Ensure overall décor and cleanliness in the clinic,...

**Objective / Purpose of the Job** Patient Experience Associate plays a vital role in overseeing the front desk operations, providing exceptional customer service to our patients, organizing appointments and medical documentation to facilitate the smooth running of the clinic, and delivering quality care to our patients. **Responsibilities**: - Administer...

Be the Voice of Exceptional Patient Care **About Us** At The Straits Medical Services, we are dedicated to delivering exceptional patient care. As we expand with new outlets opening across Singapore, we’re building a dynamic team to lead the way in patient service excellence. **Why Join Us?** - Competitive Employee Benefits - Exciting Growth...

Role Overview:The Patient Experience Advocate will play a key role in ensuring that patients have a positive experience with ATA MEDICAL PTE. LTD.'s health screening services. This includes providing excellent customer service, responding to patient inquiries, and coordinating screening requirements.Main Responsibilities:- Patient Communication: Respond to...

Roles & ResponsibilitiesReporting to the Senior Manager, you will support OPE in managing feedback and responses within the Hospital. You will attend to walk-in patients and families as well as phone calls to the OPE Hotline.You will review and follow up with appropriate actions on the feedback received. In addition, you are expected to respond to general...

Roles & ResponsibilitiesReporting to the Senior Manager, you will support OPE in managing feedback and responses within the Hospital. You will attend to walk-in patients and families as well as phone calls to the OPE Hotline.You will review and follow up with appropriate actions on the feedback received. In addition, you are expected to respond to general...

The Toothbar Dental Pte Ltd is committed to delivering exceptional patient experiences and improving the oral health of our community.About the JobWe are seeking a skilled and experienced Dental Assistant to join our team in the Central Region. As a Dental Assistant, you will be responsible for supporting our dentists and ensuring the smooth delivery of...

As a Senior / Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction. **Responsibilities**: Ensure overall décor and cleanliness in the clinic, and that daily...

**Employment type**:Full-Time, Permanent **Title**:Senior Staff Nurse **Department**:Operating Theatre **Discipline**:General Surgical / Plastic / Colorectal / Urology/ Cardiovascular / Breast Care **Responsibilities** - Pre-operative, Intra-operative and Post-operative care - Preparation of the OR for instruments and equiment for the respective...