Patient Experience Manager

You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers. **Auto req ID** - 10812BR **Job Requirements** - Recognised Degree with at...

Job DescriptionWe are seeking a seasoned professional to lead our service excellence initiatives, driving improvement across inpatient and outpatient settings. The successful candidate will develop and implement patient experience strategies, collecting, analyzing, and acting on feedback to enhance service delivery and patient satisfaction.Key...

Senior Executive for Patient Feedback and ExperienceWe are seeking a highly skilled Senior Executive to manage feedback and responses within the Hospital. The successful candidate will be responsible for attending to walk-in patients and families, and responding to general feedback and enquiries.Key Responsibilities:Manage feedback and responses within the...

You are responsible for planning initiatives aimed at improvingpatient experience and building a patient-centric culture. You will lead andare also accountable for the feedback management process, including servicerecovery and active engagement of staff, patients and caregivers. **Requirements**: - RecognisedDegree with at least 8 years of working...

Please join our team! We are a large private medical group practice managing the full range of eye conditions in our clinic. **Responsibilities**: - **Managing all aspects of a patient’s experience, **both concerning their treatment and their overall stay at your healthcare facility. - **Communicating with patients **to determine their needs and...

Job Title: Patient Service OfficerWe are seeking a highly skilled and experienced Patient Service Officer to join our team. As the primary point of contact for patients, you will be responsible for delivering exceptional customer service, managing front-desk operations, and ensuring seamless communication between patients and clinical teams.Key...

Patient Account Officer Job SummaryThis is a dynamic role that focuses on ensuring a seamless patient experience by managing various tasks related to patient engagement and admission/discharge paperwork. The ideal candidate will be responsible for generating bill estimates, providing financial counseling, and advising patients on medisave, medishield,...

As the Manager, Office of Patient Experience (OPE), you will support the HOD to realise a vibrant service culture that is patient-centric and aligned to the mission and vision of CGH. CGH Care Experience Programme includes Feedback Management, Staff Recognition and Rewards, Patient Advocacy, Service Training and Coaching, Data Analysis and Service Recovery....

Job Title: Senior Customer Success ExecutiveWe are seeking an experienced professional to lead our patient service team, delivering exceptional patient experiences and optimizing clinic operations.Key Responsibilities:Act as the primary patient contact, managing appointments and patient flow for a seamless experience.Lead, mentor, and develop the customer...

Job DescriptionThe Patient Relations Officer plays a pivotal role in delivering exceptional patient experiences, ensuring seamless interactions and unwavering support throughout the patient journey.Patient Interaction & ServiceWelcome and assist patients in a professional, courteous manner.Anticipate patient needs and provide proactive assistance to enhance...