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Manager, Patient Experience

3 weeks ago

Singapore National Neuroscience Institute Full time

You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers.

**Auto req ID**
- 10812BR

**Job Requirements**
- Recognised Degree with at least 8 years of working experience in customer / patient service operations, including a minimum of 2 years in a managerial capacity
- Must have a proven track record in building a service culture
- Experience in developing, evaluating and conducting service training is essential
- Strong command of English language and a second language
- Proficient in writing and editing
- Adept in conflict resolution, data analytics and presentation
- Excellent planning and organisation skills
- Independent, resourceful and able to handle multiple projects
- Excellent interpersonal skills, skilful in managing multiple stakeholders

**Job Category**
- Management / Administration

**Job Function**
- Customer / Patient Service

**Employment Type**
- Regular Full Time

**Location**
- Singapore

**Education Level**
- Bachelors Degree