Senior Patient Experience Manager
3 days ago
Job Title: Senior Customer Success Executive
We are seeking an experienced professional to lead our patient service team, delivering exceptional patient experiences and optimizing clinic operations.
Key Responsibilities:
- Act as the primary patient contact, managing appointments and patient flow for a seamless experience.
- Lead, mentor, and develop the customer success team, overseeing performance, training, and professional growth.
- Proactively promote and cross-sell clinic services to enhance patient value and meet revenue targets.
- Maintain accurate patient records and generate performance reports.
Job Requirements:
- Minimum of 5 years in a customer-facing role, preferably in healthcare, retail, or hospitality.
- Proven experience in leading, mentoring, and managing a team.
- A strong customer-centric and sales-oriented mindset with excellent interpersonal skills.
- Exceptional organizational ability, with a talent for multitasking in a fast-paced environment.
- Proficiency in Microsoft Office and Google Suite.
Benefits:
- Annual Leave - 14 days onwards.
- Birthday Leave - We believe employees should take a day off to celebrate their birthday with loved ones.
- FREE TCM services and Tech-enhanced therapies for employees, and 50% discount for family members.
Why Join Us?
We offer a great working culture that embraces diversity and work-life balance. Our team is passionate about delivering exceptional patient experiences and we encourage our employees to grow professionally.
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