Senior Patient Experience Manager

1 week ago

Singapore beBeeCareer Full time $80,000 - $120,000

We are seeking a talented and experienced Senior Patient Experience Manager to lead our patient service team. The successful candidate will be responsible for delivering an exceptional patient experience, optimizing clinic operations, and mentoring the customer success team.

Key Responsibilities:

  • Patient Experience & Operations: Act as the primary patient contact, managing appointments and patient flow to ensure a seamless experience and optimize clinic efficiency.
  • Team Leadership: Lead, mentor, and develop the customer success team, overseeing their performance, training, and professional growth.
  • Revenue & Growth: Proactively promote and cross-sell clinic services to enhance patient value and meet revenue targets.
  • Reporting & Compliance: Maintain accurate patient records, generate performance reports, and ensure adherence to data privacy regulations.

Job Requirements:

  • A minimum of 5 years in a customer-facing role, preferably in healthcare, retail, or hospitality.
  • Proven experience in leading, mentoring, and managing a team.
  • A strong customer-centric and sales-oriented mindset with excellent interpersonal skills.
  • Exceptional organizational ability, with a talent for multitasking in a fast-paced environment.
  • Proficiency in Microsoft Office and Google Suite.
  • Passion for the healthcare or TCM industry is a strong advantage.
  • Immediate or short-notice availability is highly preferred.

Benefits:

  • Annual Leave - 14 days onwards
  • Birthday Leave - We believe employees should take a day off to celebrate their birthday with their loved ones
  • FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees' family members
  • Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony

Why Join Us?

We offer a GREAT CULTURE AND ATMOSPHERE because you will be working alongside amazing and crazy fun people. Our team includes cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational trainers, foodies, and many more.

We also offer GREAT SALARY PACKAGE AND BENEFITS because we invest in our employees' welfare and future. This includes benefits that are most desired and valued by people.

GROWTH AND CAREER DEVELOPMENT is also important to us because we believe in our employees' growth, development, and well-being. We want our people to shine brighter as they progress with the company.

DIVERSITY is key to our company because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, color, ethnicity, etc. We encourage our employees to be their true selves at work.

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