Senior Manager, Patient Experience

You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients, and caregivers. Requirements Recognised Degree with at least 8 years of working experience...

You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients, and caregivers.RequirementsRecognised Degree with at least 8 years of working experience in...

Job Title: Senior Customer Success ExecutiveWe are seeking an experienced professional to lead our patient service team, delivering exceptional patient experiences and optimizing clinic operations.Key Responsibilities:Act as the primary patient contact, managing appointments and patient flow for a seamless experience.Lead, mentor, and develop the customer...

Senior Executive for Patient Feedback and ExperienceWe are seeking a highly skilled Senior Executive to manage feedback and responses within the Hospital. The successful candidate will be responsible for attending to walk-in patients and families, and responding to general feedback and enquiries.Key Responsibilities:Manage feedback and responses within the...

National Heart Centre of Singapore Pte Ltd **Senior Manager/Manager, Patient Experience**: - Job Category: Administration - Posting Date: 22 Apr 2025 You will drive a compassionate service culture, aligned with SingHealth/ NHCS core values. You are expected to lead efforts to strengthen this culture in NHCS by regularly visiting patient areas to spot and...

Job Title: Patient Experience ManagerJob Description:The Senior Customer Success Executive will be responsible for delivering an exceptional patient experience and optimizing clinic operations.Key Responsibilities:Patient Experience & Operations: Manage appointments and patient flow to ensure a seamless experience and optimize clinic efficiency.Team...

Job SummaryWe are seeking a Senior Executive/Assistant Manager to join our team. This role will play an important part in the success of our Patient Experience and Culture Office (PECO) through the deployment of patient experience and culture plans.The ideal candidate will have experience in healthcare, with a focus on patient experience and culture. They...

We are seeking a talented and experienced Senior Patient Experience Manager to lead our patient service team. The successful candidate will be responsible for delivering an exceptional patient experience, optimizing clinic operations, and mentoring the customer success team.Key Responsibilities:Patient Experience & Operations: Act as the primary patient...

National Heart Centre of Singapore Pte Ltd**Senior/Executive, Patient Experience**: - Job Category: Administration- Posting Date: 12 Sep 2024The Office of Patient Experience plays an important role in ensuring that our patients have a positive experience during their journey with us. We are seeking a self-driven individual with a passion to serve to join...

Delivering Excellent Patient Care is at the heart of our approach. In this role, you will be responsible for providing a welcoming and supportive environment for all patients and visitors.Key ResponsibilitiesGreet patients and visitors warmly and professionallyVerify patient information and conduct registrationConduct triaging to ensure patients receive...