Chief Patient Experience Manager

1 week ago

Singapore beBeePatientService Full time $4,000 - $5,000
Job Title: Patient Service Officer

We are seeking a highly skilled and experienced Patient Service Officer to join our team. As the primary point of contact for patients, you will be responsible for delivering exceptional customer service, managing front-desk operations, and ensuring seamless communication between patients and clinical teams.

Key Responsibilities:
  • Front Desk Operations: Maintain a clean, organized, and welcoming patient service desk and waiting area, ensuring readiness during clinic hours.
  • Patient Interaction: Greet and assist patients and visitors professionally, managing check-ins, walk-in registrations, and appointment bookings.
  • Appointment Management: Schedule, reschedule, and coordinate appointments (including follow-ups and delays), both in-clinic and over the phone/email.
  • Call Centre Duties: Handle high volumes of inbound/outbound calls, triage clinic-specific queries, and route calls to appropriate teams.
  • Email & Communication Management: Respond to patient emails, confirm online bookings, and manage clinic communication platforms.
  • Insurance & Billing Support: Support in-clinic Insurance Direct Billing (IDB) related tasks, update billing details, and collect payments during patient visits.
  • Clinical Coordination: Support clinical teams with referrals, lab sample handovers, and follow-up scheduling.
  • Telehealth & Documentation: Conduct basic tele-triage and maintain accurate records of patient communications and actions.
Requirements:
  • NITEC / Higher NITEC / Diploma in Healthcare Administration, Business, or related field.
  • At least 2 years' of experience in a healthcare, clinic, or patient/customer service setting is preferred.
  • Prior experience with front-desk operations, call center work, or patient services will be an advantage.
  • Proficient in using Microsoft Office applications, clinic management systems.
  • Familiarity with medical terminology and clinical workflows is desirable.
  • Proven ability to multitask effectively and manage time well in a dynamic, fast-paced clinical environment.
  • Strong interpersonal skills, with a warm and patient-centric approach and a commitment to delivering high-quality customer service.
  • Strong problem-solving skills with the ability to assess situations quickly and escalate issues appropriately.
  • Collaborative team player with a proactive attitude.

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