Patient Experience Champion

5 days ago

Singapore beBeeLeadership Full time $80,000 - $120,000
Service Quality Manager

This is a pivotal role in driving patient-centered care and ensuring exceptional service delivery.

  • Job Description:
  • Lead a high-performing team to enhance patient experience through systematic feedback collection, service quality improvement initiatives, and proactive patient engagement strategies.
  • Manage and develop a skilled team responsible for collecting, analyzing, and reporting patient feedback.
  • Oversee the implementation of technology and artificial intelligence to support data management and intelligence.
  • Ensure timely resolution of patient complaints in collaboration with clinical and non-clinical departments.
  • Requirements:
  • Bachelor's degree in Hospitality Studies, Social Science, or equivalent.
  • At least 6 years of relevant experience in the service industry, with 3 years in a supervisory position.
  • Relevant healthcare experience is advantageous.
  • Strong communication, interpersonal, and strategic thinking skills are essential.

Key Responsibilities:

  • Develop and implement service quality improvement initiatives.
  • Analyze and report patient feedback to inform business decisions.
  • Collaborate with cross-functional teams to resolve patient complaints.
  • Stay up-to-date with industry trends and best practices in patient-centered care.

What You'll Bring:

  • Bachelor's degree in Hospitality Studies, Social Science, or equivalent.
  • At least 6 years of relevant experience in the service industry, with 3 years in a supervisory position.
  • Relevant healthcare experience is advantageous.

Benefits:

You will have the opportunity to work in a dynamic environment, drive meaningful change, and make a real difference in people's lives. If you are passionate about delivering outstanding patient experiences and possess strong leadership and analytical skills, this may be the ideal opportunity for you.

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