Customer Experience Champion

1 week ago

Singapore beBeeCustomerExperience Full time $3,500 - $5,500

Job Title: Customer Experience Champion

We are seeking a highly skilled and experienced customer experience professional to join our team. As a Customer Experience Champion, you will be responsible for delivering exceptional service and support to our clients across various communication channels.

This role involves handling inquiries, resolving issues efficiently, and ensuring a seamless customer experience that reflects our commitment to excellence and innovation in service.

Key Responsibilities:

  • Respond promptly and accurately to customer enquiries across various platforms
  • Manage return and refund requests efficiently via e-commerce platforms
  • Liaise with internal departments to ensure seamless customer service
  • Perform ad hoc duties as assigned by management
  • Handle front counter operations, including repair collections and walk-in requests
  • Address customer complaints, feedback, and calls with professionalism and empathy
  • Schedule deliveries and service appointments with precision
  • Coordinate with internal teams to resolve issues and ensure timely service

Required Skills and Qualifications:

  • Prior experience in customer service is preferred
  • Diploma or degree in Marketing, Business, E-Commerce, or a related field
  • Ability to multitask and thrive in a dynamic, high-pressure setting
  • Exceptional problem-solving and critical thinking abilities
  • Detail-oriented with a passion for delivering outstanding customer experiences
  • Proficient in Microsoft Office and Google Workspace

Benefits:

  • Competitive base salary with performance-based incentives
  • Opportunities for professional development and training
  • Comprehensive health and wellness benefits
  • Hybrid work arrangements for enhanced flexibility

Tell Employers What You Have:

  • Ability-to-multitask
  • Listening-skills
  • Microsoft-office
  • Written-correspondence
  • Microsoft-excel
  • Customer-experience
  • Inventory
  • Critical-thinking
  • Medical-terminology
  • Accounts-receivable
  • Customer-satisfaction
  • Customer-service
  • Case-management
  • Facebook
  • Turnover
  • Ability-to-prioritize

Our Ideal Candidate:

  • Has prior experience in customer service
  • Is proficient in Microsoft Office and Google Workspace
  • Can multitask and thrive in a dynamic, high-pressure setting
  • Has exceptional problem-solving and critical thinking abilities

About Us:

We are a company that values exceptional customer service and is committed to delivering innovative solutions to our clients. We offer a competitive salary, comprehensive health and wellness benefits, and opportunities for professional development and training.

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