Customer Experience Champion

7 days ago

Singapore beBeeCustomer Full time $4,500 - $5,500

Customer Experience Champion

We're seeking a skilled professional to deliver exceptional customer experiences and exceed sales targets.

  • Key Responsibilities:
    • Promote programmes to current and potential customers, identifying their needs and recommending suitable programmes.
    • Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
    • Respond promptly to queries effectively.
    • Participate in marketing promotional events, campaigns, and outreach efforts to boost programme visibility and drive enrolments.
  • Customer Service Expertise:
    • Deliver outstanding customer service by addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary.
    • Maintain a professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
    • Actively listen to customer feedback and share valuable insights with the team to help improve service offerings and delivery.
    • Stay informed on the latest programmes and marketing updates to provide accurate and up-to-date information to customers.
  • Administrative Support:
    • Utilise company tools and systems to manage and track customer interactions accurately.
    • Maintain organised records of customer interactions, follow-ups, key activities, and relevant data.
    • Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
    • Collaborate with team members to streamline processes and contribute to continuous improvement of administrative efficiency.

Work Hours and Flexibility:

Enjoy a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

What We Offer:

  • Competitive remuneration
  • Performance-based incentives
  • Opportunities for professional development and growth within the organisation
  • Be part of a vibrant, dynamic, and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education

Staff Benefits:

  • Comprehensive Medical and Dental benefits
  • Birthday and Marriage leave
  • Flexi Leave upon completing 1 year of service
  • Monthly Birthday celebration
  • Team Bonding Activities
  • Exclusive Staff discount for TWC lessons (20% off course fee for children of staff)

Requirements:

  • Minimum GCE 'O' levels qualifications
  • At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting
  • Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets)
  • Strong communication skills in English, both spoken and written, with keen attention to detail
  • Sales experience or a proven track record of meeting sales targets is an advantage

Professional Development:

  • Opportunities for growth and development within the organisation
  • Training and workshops to enhance skills and knowledge

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