Assistant Manager/ Senior Executive, Patient Experience and Culture Office

Assistant Manager/ Senior Executive, Patient Experience and Culture Office

Join to apply for the Assistant Manager/ Senior Executive, Patient Experience and Culture Office role at JurongHealth Campus

Continue with Google Continue with Google

Assistant Manager/ Senior Executive, Patient Experience and Culture Office

2 days ago Be among the first 25 applicants

Join to apply for the Assistant Manager/ Senior Executive, Patient Experience and Culture Office role at JurongHealth Campus

Get AI-powered advice on this job and more exclusive features.

Sign in to access AI-powered advices

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Overview Of Position
Play an important role in the success of JHC Patient Experience and Culture Office (PECO) through deployment of the Patient Experience and Culture plans through collaboration with multiple internal and external stakeholders that deliver the Incredible Care to the patients, families, community and the employees.

Overview Of Position
Play an important role in the success of JHC Patient Experience and Culture Office (PECO) through deployment of the Patient Experience and Culture plans through collaboration with multiple internal and external stakeholders that deliver the Incredible Care to the patients, families, community and the employees.
Responsibilities
Patient Experience (70%)

• Support Patient Experience Awards lead in implementing reward and recognition initiatives for exemplary staff that provide great patient experience:
• develop and produce communication collaterals. i.e. articles or newsletter showcasing exemplary patient experience stories, submission of awards, etc.
• maintain communication channels, internally and externally, that feature the exemplary staff.
• coordinate monthly and annual patient experience award recognition to staff.
• Implement plans and processes to elevate the patient experience across all touchpoints, including emergency department, inpatient, outpatient, and community hospital.
• Support the Office in maintaining and co-designing the Office's intranet.
• Support data analyst with basic analysis of patient experience data.
• Support the Office administratively on patient experience feedback management and patient, next-of-kin, caregivers and staff related engagement events.
• Develop and maintain good relationship with all internal and stakeholders.
• Readiness to take on ad-hoc assignments assigned by HoD and RO.
  

• Support the JHC Care and Protection Team (CPT) in monitoring and managing incidents of abuse and harassment, functioning primarily as secretariat to the Team, ensuring smooth functioning of the CPT.
• Be familiar with JHC policy and processes around management of Abuse and Harassment.
  

• Diploma or Degree in any relevant discipline with a minimum of 3 to 5 years of working experience in healthcare.
• Minimum 2 years of administrator experience working in healthcare organisation particularly in matrix reporting and coordination work.
• Meticulous and detail-oriented
• Aptitude in analytic problem-solving skills and design thinking (understanding user needs and iteratively creating solutions)
• Strong written, communication and interpersonal skills with the ability to interact effectively with patients, families and colleagues.
• Empathetic, patient, and able to handle sensitive situations with professionalism and discretion.
• Ability to work independently as well as part of a team, demonstrating initiative and a commitment to providing high quality services.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at JurongHealth Campus by 2x

Get notified about new Senior Assistant jobs in Singapore, Singapore .

Senior Executive/Assistant Manager (Plans, Strategy and Transformation)

Senior Executive/Assistant Manager Organisational Development

Senior Executive/Assistant Manager Learning And Development (Leadership Programme)

Senior Assistant Director (Land Administration)

Senior Manager/Assistant Director (Business Partner), Human Resource

Manager/Senior Manager/Assistant Director, Literary Arts

Executive Assistant, Medical Reports, Group Medical Records

Senior Assistant Director (Land Administration)

(Senior) Executive Assistant, Dept of Surgery, (2-Year Contract)

Senior Executive Assistant, HR Group Shared Services

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.