Patient Experience Coordinator

3 days ago


Singapore THE STRAITS MEDICAL SERVICES PTE. LTD. Full time

Be the Voice of Exceptional Patient Care

**About Us**

At The Straits Medical Services, we are dedicated to delivering exceptional patient care. As we expand with new outlets opening across Singapore, we’re building a dynamic team to lead the way in patient service excellence.

**Why Join Us?**
- Competitive Employee Benefits
- Exciting Growth Opportunities
- Comprehensive Training
- Collaborative Team

**Your Key Responsibilities**
- Coordinating appointment follow-ups and ensuring efficient clinic operations.
- Addressing patient concerns with professionalism, empathy, and a focus on resolution.
- Maintaining accurate and organized patient records in compliance with clinic standards and protocols.
- Collaborating with the medical team to ensure a smooth and integrated patient experience.
- Providing support to overseas patients, including coordinating their travel arrangements.
- Following up with patients after procedures, ensuring they have received appropriate support during their recovery.

**Requirements**:

- Experience in roles like air steward, hotel concierge, or call center is a plus.
- Strong communication skills, both verbal and written.
- Excellent attention to detail and multitasking abilities.
- Genuine care for patients, ensuring a supportive environment.
- Fluency in English required; additional languages are a bonus.
- Flexibility to adapt to changing tasks and patient needs.



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