
Patient Experience Coordinator
2 days ago
Coordinating Patient Care
The Coordinating Patient Care role is a key position in ensuring seamless communication and coordination between patients, healthcare providers, and administrative staff to deliver exceptional patient care and satisfaction.
Key Responsibilities:- Facilitate Communication: Act as the primary point of contact for patients, addressing inquiries and managing their care journey from appointment scheduling to follow-up.
- Schedule Appointments: Coordinate and schedule patient appointments, ensuring optimal use of provider availability and patient convenience.
- Insurance Support: Assist patients with insurance verification, pre-authorizations, and billing inquiries, coordinating with the billing department as needed.
- Follow-Up Care: Monitor patient progress, schedule follow-up appointments, and ensure adherence to treatment plans.
- Administrative Support: Perform clerical tasks such as data entry, filing, and managing correspondence to support the healthcare team.
Requirements:
- A-Level, diploma, or university qualifications required.
- At least one year of experience in a related field (added advantage).
- Proficient computer skills, including Microsoft Office.
- English proficiency necessary for effective communication and documentation.
Desirable Skills:
- Customer Service Skills.
- Excellent Interpersonal Skills.
- Healthcare Industry Knowledge.
- Quality Improvement Techniques.
This role requires a compassionate and professional demeanor, with excellent communication and interpersonal skills. The ideal candidate will be able to work independently and possess immediate availability.
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