Patient Care Team Manager
1 week ago
**Responsibilities**
**Customer Service**
- Aim to achieve customer satisfaction targets
- Implement innovative services to exceed customer’s expectations
- Constant reviewing of feedback from all departments to cater to service expectation
- Formulate and implement recommendations to ensure targets are exceeded
- Own the execution of the organisational patient care workflow
- Create and maintain SOPs for the Patient Care Team
**Team Management**
- Manage PCT resources to ensure a smooth patient experience
- Lead and coach the team in all of their duties
- Create & manage team roster
- Provide training constantly to enhance or exceed customer’s expectation
- Conduct appraisals to ensure staff’s competency
- Ensure that every member of the team follows the established process
- Create and maintain training materials for PCT
**Communication**
- Maintain healthy workplace communication between staff and management
- Able to troubleshoot during root cause analysis and problem solving
- Ensure timely dissemination of workflow before implementation
- Analyze KPI and provide insights to management
**Skills**
- Advanced Excel/G-sheet data analysis
- Advanced Office or google suite
- Advanced Hubspot or other CRM
**Experience**
- Proven track record of working in a customer facing role, in a fast-paced healthcare environment
- Ability to manage and influence through persuasion, negotiation, and consensus building
- Strong team, networking and relationship building skills
- Highly organised, collaborative and detailed oriented
- Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding
- Ability to multitask and prioritise effectively
**Requirements**:
- Bachelor's degree.
- Minimum 5 years of experience as a team manager.
- Minimum 3 years of Customer facing role.
- Good understanding of Singapore healthcare environment
- Excellent analytical skill. Able to generate, prepare and evaluate data from multiple sources.
- High energy
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