Patient Relation Executive

2 weeks ago

Singapore DP Dental Full time

**Job Requirements**:

- Pleasant personality and positive attitude
- Excellent communication and interpersonal skills
- Active listening skills
- Able to explain things in a friendly and professional manner
- Good telephone etiquette with a pleasant voice
- Caring, helpful and supportive by nature
- Strong sense of responsibility and ability to do what it takes
- Meticulous, systematic and well-organized
- Proactive, flexible, versatile, adaptive to change with a can-do attitude
- IT savvy / Good computer knowledge
- Ability to set priorities and multitask well in a fast paced environment
- Excellent command in English and Mandarin to liaise with English and Mandarin speaking patients
- Able to commit to **4 days** of variable shift work (with **3 rest days** per week)
- Minimum Diploma / Bachelor Degree in any discipline

**Responsibilities**:

- Be a keen and resourceful learner to understand more about dental knowledge to be able to explain dental treatment procedures and oral home care instruction to our patients
- Wow patients with service excellence
- Manage appointments and schedule for all clinicians
- Be our brand ambassador and build good relationships with patients
- Make follow up calls and handle treatment coordinating work
- Provide clinicians and patients administrative support
- Educate patients on our dental philosophy and treatment
- Use Patient Management System and office software efficiently (training will be provided)
- Come up with new ideas and proposals for improvement projects
- Actively take part in enhancing the overall patient service experience
- Initiate or participate in improvement projects to increase work efficiency and productivity

**Salary**: $2,200.00 - $2,800.00 per month

**Benefits**:

- Flexible schedule
- Professional development
Schedule:

- Day shift
- Flexible hours
Supplemental Pay:

- Performance bonus
Work Remotely:

- No

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