Senior/ Patient Relations Associater

2 weeks ago


Singapore TUCKER MEDICAL PTE. LTD. Full time

**Objective / Purpose of the Job**

Senior/ Patient Relations Associate (Claims) is to ensure accurate and timely submission of clinic claims and reconciliation of payment from the insurance company. To provide administrative and billing support to the patient, facilitate the smooth running of the clinic environment, and support the delivery of quality patient care.

As a Senior/ Patient Relations Associate, you will assist the Administrative Director in any patient claims inquiries, feedback management, and implementation of patient relations initiatives.

**Responsibilities**:
**Claims Submission**
- Managing patient’s insurance claims [e.g. enquiries, documentation, verifying patient’s eligibility and coverage for procedures/ treatments, obtaining pre-authorizations and letter of guarantee (LOG).
- Ensuring the completeness of bills and relevant insurance forms and supporting documents for local and global insurance.
- Preparing, reviewing, and transmitting claims using the claim portal, including electronic and paper claim processing.

**Claims Management & Accounts Receivables**
- Following up with insurance companies on unpaid claims, discrepancies in payment, appeals, and resubmissions (where needed)
- Following up with patients to facilitate billing, co-payment & deductibles, and closure of claims, and maintaining an effective recording system.
- Reconciling all payments and transactions for the day.
- Handling patient feedback: including escalation where needed
- Processing offline payment and communications with patients/ payees for payment
- Ad-hoc duties as assigned.

**Patient Relations Associate (Senior) - in addition to above**
- Managing the relationship with various insurance companies and representatives.
- Supporting and guiding team members in managing further enquiries for any claims and settlements efficiently.
- Managing patient feedback and all related claim matters, including:

- Reviewing feedback, establishing root causes, and suggestions to mitigate /resolve.
- Recovering claims with the Insurers and Mediclaims.
- Working closely with clinical team members to follow up to address feedback and issues, crafting replies and related data entry for reporting.
- Preparation of reports and analysis, sharing relevant information with the management when required.
- Supporting, educating, and guiding clinical team members to promote a culture of continuous sharing and learning; claims improvement, identifying service touch points and experience.

**Skills and Abilities**
- Diploma or Degree holders with at least two years’ experience in the healthcare, insurance, or hospitality industry.
- Proven experience as a Claim Specialist or similar role handling insurance or medical claims/ case assessment.
- Pleasant and confident disposition and excellent customer service orientation.
- Exceptional written and oral communication skills.
- Meticulous with the ability to multitask and stay organized.
- Ability to independently follow clinic procedures and job instructions and use good judgment in determining when assistance is needed.
- Computer literacy and good analytical skills.
- High empathy with a passion for patient care



  • Singapore beBeecustomerService Full time

    Job Title: Patient Relations Associate The role of the Patient Relations Associate is to provide exceptional service to patients, ensuring a positive experience throughout their interaction with our organization.


  • Singapore TUCKER MEDICAL PTE. LTD. Full time

    The role of a Patient Relations Associate plays a vital role in providing exceptional customer service to our patients and organize appointments and medical documentations to facilitate a smooth running of the clinic, delivering quality care to our patients. **Responsibilities**: - Administer new/ current patient’s registration and medical reports -...


  • Singapore DP DENTAL PTE. LTD. Full time

    **Job Description for Patient Relations Executive **Job Requirements**: - Pleasant personality and positive attitude - Excellent communication and interpersonal skills - Active listening skills - Able to explain things in a friendly and professional manner - Good telephone etiquette with pleasant voice - Caring, helpful and supportive by nature - Strong...


  • Central Singapore Emprego SG Full time

    **Location** - Singapore, Central Singapore**Job Type** - Full Time**Salary** - $2,800 - $4,500 Per Month**Date Posted** - 5 hours agoAdditional Details **Job ID** - 96482**Job Views** - 1Roles & Responsibilities You will be an integral team member to provide coordinated service for patients seeking medical treatment at National Heart Centre Singapore. You...


  • Singapore THE DENTAL STUDIO PTE. LTD. Full time

    **Job Description: i. Be courteous and exhibit genuine concern for patients and visitors, and always conduct yourself appropriately and professionally. ii. Your primary duties include: - Perform clinic and administrative duties, such as patient registration, payments, booking of appointments, financial counselling, insurance and Medisave claims,...


  • Singapore People Profilers Full time

    Job Description: 1. Quality Service Management - Identify, liaise with stakeholders, propose and facilitate resolution of issues / feedback - Maintains summary log of feedback (e,g, complaints, suggestions, appeals) - Compilation of monthly feedback reports - Organise and facilitate monthly service quality meetings - Development of service quality agenda and...


  • Singapore Grow Public Relations Full time

    **Grow PR is looking for a Public Relations Consultant.** We are looking for an individual who is adventurous and up for a challenge. This role will best suit someone who enjoys working with start-ups and SMEs. He or she should have **3 to 4 years of public relations experience** and are eager to be exposed to working with B2B/B2C technology and lifestyle...


  • Singapore G Dental Center Full time

    Company G Dental Center Designation Patient Relation Intern Date Listed 04 Jul 2025 Job Type Entry Level / Junior Executive - Intern/TS Job Period Flexible Start - Flexible End Profession Customer Service / Communications Industry Healthcare / Fitness / Sports Location Name Orchard Boulevard, Camden Medical, Singapore - Work from...


  • Singapore JAPAN GREEN HOSPITAL (PTE) LTD Full time

    You will be responsible to attend to patients and liaise with doctors and various departments to provide coordination and assistance. You will play a vital role in the department to provide excellent front line customer service to patients. Roles & Responsibilities 1. Various coordination works for patients and doctors including the following tasks: -...


  • Singapore National Cancer Centre Singapore Full time

    If you love to serve and have excellent interpersonal and communication skill, we want you! We are looking for service-oriented and self-motivated team player with an ability to work independently. You will play a vital role in supporting the daily operations of our Specialist Oncology Clinics. - You are responsible for the provision of seamless customer...