
Senior/ Patient Relations Associater
3 days ago
**Objective / Purpose of the Job**
Senior/ Patient Relations Associate (Claims) is to ensure accurate and timely submission of clinic claims and reconciliation of payment from the insurance company. To provide administrative and billing support to the patient, facilitate the smooth running of the clinic environment, and support the delivery of quality patient care.
As a Senior/ Patient Relations Associate, you will assist the Administrative Director in any patient claims inquiries, feedback management, and implementation of patient relations initiatives.
**Responsibilities**:
**Claims Submission**
- Managing patient’s insurance claims [e.g. enquiries, documentation, verifying patient’s eligibility and coverage for procedures/ treatments, obtaining pre-authorizations and letter of guarantee (LOG).
- Ensuring the completeness of bills and relevant insurance forms and supporting documents for local and global insurance.
- Preparing, reviewing, and transmitting claims using the claim portal, including electronic and paper claim processing.
**Claims Management & Accounts Receivables**
- Following up with insurance companies on unpaid claims, discrepancies in payment, appeals, and resubmissions (where needed)
- Following up with patients to facilitate billing, co-payment & deductibles, and closure of claims, and maintaining an effective recording system.
- Reconciling all payments and transactions for the day.
- Handling patient feedback: including escalation where needed
- Processing offline payment and communications with patients/ payees for payment
- Ad-hoc duties as assigned.
**Patient Relations Associate (Senior) - in addition to above**
- Managing the relationship with various insurance companies and representatives.
- Supporting and guiding team members in managing further enquiries for any claims and settlements efficiently.
- Managing patient feedback and all related claim matters, including:
- Reviewing feedback, establishing root causes, and suggestions to mitigate /resolve.
- Recovering claims with the Insurers and Mediclaims.
- Working closely with clinical team members to follow up to address feedback and issues, crafting replies and related data entry for reporting.
- Preparation of reports and analysis, sharing relevant information with the management when required.
- Supporting, educating, and guiding clinical team members to promote a culture of continuous sharing and learning; claims improvement, identifying service touch points and experience.
**Skills and Abilities**
- Diploma or Degree holders with at least two years’ experience in the healthcare, insurance, or hospitality industry.
- Proven experience as a Claim Specialist or similar role handling insurance or medical claims/ case assessment.
- Pleasant and confident disposition and excellent customer service orientation.
- Exceptional written and oral communication skills.
- Meticulous with the ability to multitask and stay organized.
- Ability to independently follow clinic procedures and job instructions and use good judgment in determining when assistance is needed.
- Computer literacy and good analytical skills.
- High empathy with a passion for patient care
-
Patient Relations Officer
1 week ago
Singapore SINGAPORE CENTRE FOR MEDICAL IMAGING PTE. LTD. Full time**Front Desk & Patient Experience** - Greet patients and visitors warmly and assist with their inquiries. - Facilitate patient registration, appointment scheduling, and follow-ups. - Address patient concerns, feedback, and complaints professionally to ensure service recovery. - Provide clear information on clinic services, procedures, and...
-
Singapore Changi General Hospital Full timeResponsibilities: Ensure and upkeep the security of all patients, staff and visitors Respond swiftly to emergencies (abuse, assaults, fire, theft & etc.) Attend to cases of interest tasked by reporting officer / supervisor Perform patrols, sector clocking and special operations Assist in fire safety, crowd control and perform/coordinate VIP duties...
-
Public Relations Consultant
1 day ago
Singapore Grow Public Relations Full time**Grow PR is looking for a Public Relations Consultant.** We are looking for an individual who is adventurous and up for a challenge. This role will best suit someone who enjoys working with start-ups and SMEs. He or she should have **3 to 4 years of public relations experience** and are eager to be exposed to working with B2B/B2C technology and lifestyle...
-
Public Relations Intern
2 weeks ago
Singapore Grow Public Relations Full timeGrow PR is a lean and agile team focused on building small giants. We build the reputations of venture backed start-ups and SMEs across Asia. Start-up founders come to us to raise the visibility of their brand and set themselves apart from competitors. Our portfolio of clients include B2B and B2C brands ranging from Softbank Robotics and Shopback to local...
-
Patient Relations Associate
3 days ago
Singapore National Cancer Centre Singapore Full timeIf you love to serve and have excellent interpersonal and communication skill, we want you! We are looking for service-oriented and self-motivated team player with an ability to work independently. You will play a vital role in supporting the daily operations of our Specialist Oncology Clinics. - You are responsible for the provision of seamless customer...
-
Patient Relation Executive
2 weeks ago
Singapore DP Dental Full time**Job Requirements**: - Pleasant personality and positive attitude - Excellent communication and interpersonal skills - Active listening skills - Able to explain things in a friendly and professional manner - Good telephone etiquette with a pleasant voice - Caring, helpful and supportive by nature - Strong sense of responsibility and ability to do what it...
-
Patient Relation Executive
1 week ago
Singapore DP Dental Full time**Job Requirements**: - Pleasant personality and positive attitude - Excellent communication and interpersonal skills - Active listening skills - Able to explain things in a friendly and professional manner - Good telephone etiquette with a pleasant voice - Caring, helpful and supportive by nature - Strong sense of responsibility and ability to do what it...
-
Patient Relation Officer #51856
2 weeks ago
Singapore ANRADUS PTE. LTD. Full timeIndustry/ Organization Type: Healthcare/ Medical - Position Title**:Patient Relation Officer / Patient Service Associate**: - Working Location: Orchard Road - Working Hours: Mon-Fri 8.30am-5.30pm/ 9am - 6pm; Sat 8.30am-12.30pm/ 9am - 1pm - Salary Package**:Up to $4,000 + Performance Bonus**: - Salary Range: SGD 3,000 - SGD 4,000 - Duration: Permanent...
-
Patient Relations Executive
3 days ago
Singapore ANG MO KIO - THYE HUA KWAN HOSPITAL LTD. Full timeYou drive Patient Experience journey and continuously work on improving service standards. - Work closely with internal and external stakeholders to resolve service issues and feedback in a timely manner - Identify service gaps and recommend service initiatives and training to improve service standards - Support and participate in Service Quality related...
-
Patient Relations Manager
4 days ago
Singapore Recruit Express Pte Ltd Full time $90,000 - $120,000 per yearJob Description Responsibilities Plan initiatives to enhance the patient experience and foster a patient-centric culture. Lead and oversee the feedback management process, encompassing service recovery and active engagement with staff, patients, and caregivers. Requirements Hold a recognized degree with a minimum of 8 years of experience in...