Patient Experience Manager

Roles & ResponsibilitiesReporting to the Head, Corporate Communications & Partnerships, you will lead a synergistic team that cultivates a culture of service excellence, focusing on collaboration, continuous learning, and innovation to provide patients with the best experience in SLH.Job Role and Responsibilities:· Develop and implement strategies and...

Roles & ResponsibilitiesReporting to the Head, Corporate Communications & Partnerships, you will lead a synergistic team that cultivates a culture of service excellence, focusing on collaboration, continuous learning, and innovation to provide patients with the best experience in SLH.Job Role and Responsibilities:· Develop and implement strategies and...

As part of the Road to 10 Strategy, Janssen Asia Pacific has identified best-in-class Patient Experiences as a critical enabler to achieving business ambitions. As such, a revitalized approach to Patient Solutions has been identified as a foundation element of our strategy. In the newly created Senior Manager, Patient Experience role, you will be...

The Toothbar Dental Pte Ltd is committed to delivering exceptional patient experiences and improving the oral health of our community.About the JobWe are seeking a skilled and experienced Dental Assistant to join our team in the Central Region. As a Dental Assistant, you will be responsible for supporting our dentists and ensuring the smooth delivery of...

Role Overview:The Patient Experience Advocate will play a key role in ensuring that patients have a positive experience with ATA MEDICAL PTE. LTD.'s health screening services. This includes providing excellent customer service, responding to patient inquiries, and coordinating screening requirements.Main Responsibilities:- Patient Communication: Respond to...

**Objective / Purpose of the Job** Patient Experience Associate plays a vital role in overseeing the front desk operations, providing exceptional customer service to our patients, organizing appointments and medical documentation to facilitate the smooth running of the clinic, and delivering quality care to our patients. **Responsibilities**: - Administer...

Be the Voice of Exceptional Patient Care **About Us** At The Straits Medical Services, we are dedicated to delivering exceptional patient care. As we expand with new outlets opening across Singapore, we’re building a dynamic team to lead the way in patient service excellence. **Why Join Us?** - Competitive Employee Benefits - Exciting Growth...

Job Overview:We are seeking a highly organized and detail-oriented Clinical Operations Associate to join our team at I INVISIBLE BRACES PTE. LTD. As a Clinical Operations Associate, you will be responsible for supporting our clinical teams in managing patient communications, appointment scheduling, and administrative tasks.The ideal candidate will have...

Job DescriptionWe are seeking a skilled Patient Experience Strategist to lead our efforts in elevating the patient experience across all touchpoints. As a key member of our team, you will develop and implement strategies to enhance operational efficiency, promote seamless care experiences, and drive continuous quality improvements.

Job Responsibilities You will be responsible for the following**: - Manage patient feedback and related matters through feedback mailbox and hotline to ensure timely response within stipulated service standards; including investigations, service recovery, follow-up with staff to address the issues raised and crafting of replies to feedback providers to...

As a Patient Experience Coordinator at Recruit Express Pte Ltd., you will play a critical role in enhancing the overall experience of our patients. This includes collecting payment, conducting financial counselling, and performing various administrative tasks.About the Role:This is a 5-day work-week position, including Saturdays, from 9am to 6:25pmYou will...

SingHealth Community Hospitals **Senior/ Executive, Patient Experience (SKCH)**: - Job Category: Ancillary - Posting Date: 5 Feb 2025 Reporting to the Manager, Patient Experience (PE), the jobholder will provide appropriate responses to feedback from patients and caregivers in a timely manner. You will identify trends, patterns, and areas for improvement...

Coordinating Patient Care at BJIOS OrthopaedicsWe are seeking an exceptional individual to fill the role of Patient Service Associate/Officer. This position requires strong organizational skills, attention to detail, and excellent communication abilities.Key ResponsibilitiesAppointment Scheduling: Coordinate patient appointments efficiently, ensuring minimal...

You will manage and provide appropriate responses to feedback received by the Hospital in a timely manner. As a Hospital ambassador, you will converse confidently with a caring attitude to patients and their family members as well as members of the public who may be in a high emotional state. You will also provide support in all aspects of patient experience...

Feedback Management - Customer Service - Healthcare - Handle feedback and escalations from patients, families and the public; finding solutions to amicable closure, identifying opportunities for service improvements. - Conduct thorough investigations into customer complaints, including gathering relevant details, reviewing documentation, and collaborating...

You will be responsible for managing feedback from all sources, as well as liaising with internal stakeholders in the investigation and service recovery process. This entails ensuring that the concerns and needs are addressed and issues arrive at a satisfactory conclusion. You will also be involved in the collection, processing and analysis of data, as well...

Overview Reporting to Head, Patient Experience Matters, you will be responsible for the whole spectrum of the department’s administrative duties. The incumbent will also closely support and assist the Head of the unit in the area of patient feedback management and implementation of service quality initiatives / programmes. Job Responsibilities You will...

Patient Care Manager Job SummaryThe Singapore General Hospital seeks a Patient Care Manager to lead our team of senior staff nurses and below. As a key member of our nursing team, you will be responsible for delivering exceptional patient care, ensuring that our patients receive the highest quality treatment and support throughout their stay with...

Job Responsibilities: - Implement learning interventions/programmes across functional domains and levels - Develop e-Learning training materials - Develop interactive/digital training content and resources - Execute training functions and activities - Establish instructional material templates - Measure, study and present data on learning effectiveness -...

Key ResponsibilitiesThis Nursing Care Specialist role at PeopleSolve requires a skilled and compassionate professional who can deliver high-quality patient care. The successful candidate will be responsible for maintaining a safe and clean environment for patients in hospital wards.You will perform patient assessments and implement appropriate interventions...