Senior/executive, Patient Experience

Job Responsibilities You will be responsible for the following**: - Manage patient feedback and related matters through feedback mailbox and hotline to ensure timely response within stipulated service standards; including investigations, service recovery, follow-up with staff to address the issues raised and crafting of replies to feedback providers to...

SingHealth Community Hospitals **Senior/ Executive, Patient Experience (OCH)**: - Job Category: Ancillary - Posting Date: 28 Aug 2025 - Reporting to the Manager, Patient Experience, the jobholder willl support SCH’s philosophy of care in providing patients with a well-paced and personalised care in a homely environment to promote healing and integration...

You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients, and caregivers. Requirements Recognised Degree with at least 8 years of working experience...

You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients, and caregivers.RequirementsRecognised Degree with at least 8 years of working experience in...

As part of the Road to 10 Strategy, Janssen Asia Pacific has identified best-in-class Patient Experiences as a critical enabler to achieving business ambitions. As such, a revitalized approach to Patient Solutions has been identified as a foundation element of our strategy. In the newly created Senior Manager, Patient Experience role, you will be...

Our organization is committed to delivering exceptional patient experiences. To support this goal, we are seeking a highly skilled Patient Experience Advocate.Job Description:The Patient Experience Advocate plays a vital role in ensuring that patients receive the highest level of care and service throughout their interaction with our organization.This...

Job Responsibilities: - Implement learning interventions/programmes across functional domains and levels - Develop e-Learning training materials - Develop interactive/digital training content and resources - Execute training functions and activities - Establish instructional material templates - Measure, study and present data on learning effectiveness -...

Roles & ResponsibilitiesThe Office of Patient Experience plays an important role in ensuring that our patients have a positive experience during their journey with us.We are seeking a self-driven individual with a passion to serve to join us. You will be part of the patient experience team to attend to patients' feedback, which includes seeking inputs from...

Job OverviewThe role of Quality Service Management Executive is pivotal in enhancing patient engagement, empowerment, and experience at our institution.As a key member of the Quality Service team, you will play a crucial part in distilling meaningful quality service initiatives from customer encounters to improve patient satisfaction.Responsibilities...

Feedback Management - Customer Service - Healthcare - Handle feedback and escalations from patients, families and the public; finding solutions to amicable closure, identifying opportunities for service improvements. - Conduct thorough investigations into customer complaints, including gathering relevant details, reviewing documentation, and collaborating...