Assistant Guest Relations Manager
1 day ago
Job Responsibilities
- Lobby presence will be a key task. Main duties include greeting and escorting guests patronizing our hotel
- Monitor expected bookings, ensure guests are being welcomed and greeted in an appropriate manner
- Provide flawless, upscale, professional and high class guest service experiences for guest throughout their stay
- Analyze customer feedback and providing strategic direction to continuously improve overall guest positive rating
- Establish a rapport with guests, maintaining good relationship and handle all guest feedback, requests and enquiries
- Liase with operation team including receptionist, concierge, housekeping and F&B serivce staff to provide an overall comfortable guest experience
- Coordinate with pre-arrival team and send pre-arrival emails and to ensure that guests preferences/request are met
- Maintain a high standard of personal appearance and grooming at all times in line with the hotel’s grooming standards/guidelines
- Well informed of hotel facilities and be able to answer all guest inquiries
- Develop and maintain close business contact with in-house guests and to provide personalised service whenever possible
- Resolve all guest feedback and ensure guest satisfaction prior to departure
Job Requirements
- Proficiency in English : knowledge of other languages is a plus
- Understanding of hotel management best practices
- Hands on experience with Hotel Opera System
- Ability to work flexible hours including on weekends and public holidays
- Strong sense of responsibilities and always portray a professional image
- Customer service driven with outstanding communication and active listening skill
- Ability to multitask and resolve guest constructive feedback
Tell employers what skills you have
Ability to Multitask
Teamwork
Guest Service
Operation
Entertainment
Restaurants
Composition
Handle guest feedback
guidelines
Guest Satisfaction
Cashiering
Team Lead
Feedback
Customer Satisfaction
Team Player
Customer Service
lobby
Hotel Management
Hospitality
customer feedback
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