Assistant Manager, Guest Relations

2 months ago

Singapore HighHouse Full time

OUE Restaurants has launched an exciting nightlife and culinary destination in the 4th quarter of 2023, and we are building a team of like-minded individuals who believe in creating experiences and meaningful connections. Located in the heart of the Central Business District of Singapore and perched at the roof-top of one of the city's iconic skyscrapers, the venue will present 2 concepts across 3 levels and will operate from lunch time till late night.

You are responsible for ensuring that the dining club is operated smoothly through management of the day-to-day duties and develop business objectives to maximise the profitability and enhance our patron's dining experience.

You will be working together as a team towards the development of an enriching and exciting environment, with the goal of placing and maintaining the dining club as one of the most sought-after nightlife and culinary destination.

Job Summary 

The Assistant Manager will be tasked with operationally focused responsibilities including but not limited to, the daily operational requirements and duties, motivation of staff in your charge and ensuring all guests are exceptionally well taken care of by the team. The individual must ensure that all quality, hygiene and safety standards are followed conscientiously and is responsible for conducting daily briefings with a key focus on skills and knowledge training in addition to the daily briefs.

Non-operational duties include staff scheduling, inventory management, cashiering, loss prevention and maintenance.

This individual should possess strong interpersonal skills and be able to lead and manage teams with ease and confidence, showing care for internal and external stakeholders, and be able to thrive in an exciting and fast-paced environment.

5 Days Work Week | AWS & Performance Bonus | Medical & Dental Benefits

Key Responsibilities 

  • Arrive on duty punctually in a clean and neat appearance.
  • Build an efficient team of staff by controlling, guiding, and motivating them in the day-to-day operations of the dining club, and ensure good communications within all levels are always maintained.
  • Behave in a sober and orderly manner and cooperate with fellow employees and colleagues to provide efficient work within the company.
  • Be responsible for the high standard of service of food and beverage and entertainment in the dining club.
  • Understand the dining club's concept and when required, contribute ideas to the marketing and entertainment of the dining club.
  • Ensure all food and beverage products are prepared and served to the quality standards stipulated in the Operations Manual, maintaining these standards to a five-star level.
  • Establish, maintain and develop adequate guest relations, including the building of the customer database.
  • Be responsible for the training of all staff to maintain and improve the standard of service.
  • Observe and enforce all Company regulations as stipulated in the Employee Handbook, as well as all established control procedures, in particular stock and cash.
  • Observe and enforce all statutory regulations regarding health, safety, fire, hygiene, licensing, security, and be familiar with all fire and emergency evacuation procedures.
  • Ensure the equipment and interiors of the dining club are always maintained thoroughly in a clean and fully operational manner to the standards stipulated in the Operations Manual.
  • Ensure the restaurant is properly staffed and that staff appearance and discipline are maintained at all times.
  • Be responsible for the daily briefing of the dining club staff about new promotions, menu items, functions, internal news etc.
  • Handle promptly any guest complaints and report accordingly.
  • Recommend improvements in methodology, equipment, or staff to improve service.
  • Attend scheduled management meetings.
  • Work closely with other managers and across other departments in the coordination of functions and other matters of the dining club to ensure smooth management of the venue.
  • Participate in any personal development, training, or other programs that the Operations Manager may ask you to take part in.
  • Delegate as appropriate the various aspects of the position of Assistant Manager, at the same time ensuring the accurate execution of these tasks.
  • Act as Duty Manager according to the work schedule with full responsibility for the running of the shift, including all reporting functions, when required.
  • Carry out any other tasks as reasonably requested by the management.

Qualifications

Requirements 

  • Ability to communicate effectively verbally and in writing.
  • Extensive food, beverage, and restaurant operations knowledge.
  • Knowledge of relevant computer applications usage.
  • Basic knowledge of accounting principles and practices.
  • Possess organizational and team management skills with a strong and professional approach to customer service.
  • Tertiary qualifications preferred; a combination of practical experience and education will be considered as an alternative.
  • Ability to perform all functions within the restaurant, when required.

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