Guest Relations Executive

2 months ago


Singapore FOC SENTOSA PTE. LTD. Full time
Roles & Responsibilities

BENEFITS

- Outlet monthly sales incentive

- 5 Days work per week

- 44 hours weekly (OT & Off in lieu compensation)

- Staff Meals provided

- Transport from Vivo MRT to FOC Sentosa directly in and out daily

- Referral Fee (Up to $3000/-) *

- Uniform provided

- Career Growth Opportunities

- Employee discount of 25%

- Birthday treat for 2pax (Worth up to $150)

- Leave Benefits

- Medical Benefits


RESPONSIBILITIES AND MEANS

· Provide upscale guest service experiences for clients throughout their meal

· Responsible for welcoming of guests in a courteous and prompt manner and lead them to a prepared table in accordance with outlets seating procedures.

· Monitor daily bookings and ensure assigned tables are prepared prior to their arrival

· Oversee reservations and financial transactions

· Actively listen to and resolve complaints

· Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services

· Coordinate and manage communication between customers and staff and follow up to ensure we resolve customer concerns

· Educate customers on the menu and specials of the day

· Appraise team’s performance and produce regular reports

· Analyze customer feedback from customers and online reviews and suggest ways to improve ratings

· Establish friendly relationships with regular diners

· Be familiar with menu, promotions and service procedures.

· Provide full assistance to guests concerning general queries at the restaurant.

· Provide full assistance to incoming inquiries via email or telephone and make reservations accordingly and accurately for the guests.

· To work closely with the Operations / Service Operations Manager, shift leaders and staff members to ensure all guests are greeted properly and escorted to their ready tables.

· To familiarize with the work nature and responsibilities of floor staff and all the restaurants events.


Tell employers what skills you have

Water
Microsoft Excel
Restaurants
Interpersonal Skills
Inventory
Cashiering
Facility Maintenance
Customer Service
Safety Training
Hospitality

  • Singapore 1855 F&B PTE. LTD. Full time

    Roles & ResponsibilitiesAs the Guest Relations Executive, you shall willingly and diligently carry out the duties assigned to you from time to time, including but not limited to the following: Handle phone calls and inquiries relating to reservations. Greet and coordinate the seating of guests. Recognize the regular guests and highlight to the Executive...


  • Singapore LUX GOURMET PTE. LTD. Full time

    Roles & ResponsibilitiesExperience culinary fusion born in Hong Kong and refined in Japan, now making its momentous debut in the vibrant city of Singapore, marking our trailblazing entry into Southeast Asia. Mashi No Mashi, globally acclaimed for its ground-breaking approach to ramen, welcomes you to be a part of this historic milestone.Distinguished for...


  • Singapore CAN CARLITOS PTE. LTD. Full time

    Roles & ResponsibilitiesThe Guest Relations Executive is responsible for welcoming guests and managing reservations, addresses inquiries and complaints, and fosters positive guest experiences.Job Responsibilities Manage guest relations desk to ensure guest comfort and satisfaction during their visit. Aid guests with reservations via email, phone, and our...


  • Singapore LUX GOURMET PTE. LTD. Full time

    Guest Relations Executive Job DescriptionLUX GOURMET PTE. LTD. seeks an exceptional Guest Relations Executive to join our team at Guoco Midtown Market. As a face of our restaurant, you will be responsible for ensuring that every guest feels welcomed and valued from the moment they step in.The ideal candidate will possess excellent communication and...


  • Singapore Paris Baguette Singapore Full time

    We are looking for motivated and passionate individuals with a positive and thoughtful attitude. This position is on a rotating shift basis, including overnight shifts. On-Job Training will be provided. Major Responsibilities: Welcome guests upon arrival and check-in according to our standards and procedures. To provide courteous and efficient service....


  • Singapore HARBOUR VILLE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description Review arrival/departure guest lists Attend to special guests (e.g. VIPs) and answer their inquiries Provide information about amenities, area and venues and promote services Anticipate guest needs and build rapport with guests Offer assistance with certain tasks (e.g. confirming travel arrangements, taking...


  • Singapore THE OTHER ROOM PTE. LTD. Full time

    Role SummaryTHE OTHER ROOM PTE. LTD. seeks a highly skilled Guest Relations Executive to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every guest feels welcome and valued. Key Responsibilities• Manage reservations and guest bookings through effective...


  • Singapore CUBE HOSPITALITY PTE. LTD. Full time

    Roles & ResponsibilitiesThe Guest Relations Officer / Executive is an important role at Cube to ensure a positive and rewarding experience for our guests. You will be responsible for developing relationships with guests, managing reservations, assisting guests' questions, and handling any issues that may arise during their stay.We are looking for motivated...


  • Singapore FOUR SEASONS HOTEL SINGAPORE Full time

    Roles & ResponsibilitiesAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment...


  • Singapore SMART & INNOVATIVE SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesThe award-winning NOX- Dine in the Dark is one of Singapore's most unique restaurants with a stellar 10-year track record by introducing you to a new world of mystery and sensation you have never experienced before through a culinary journey through taste, smell, touch, and sound, in total darkness.We are currently on the lookout for...


  • Singapore MANDAI RESORTS PTE. LTD. Full time

    Roles & ResponsibilitiesMain Duties and ResponsibilitiesOur Guest Relations Officers play a pivotal role in upholding Banyan Tree’s unparalleled standards of service and excellence. As our brand ambassadors, they will deliver our signature service to our guests, ensuring their stay is memorable, comfortable and exquisite.Key Responsibilities Guest Service...

  • Lady in red

    2 weeks ago


    Singapore The Capitol Kempinski Hotel Singapore Full time

    SCOPE The Lady in Red is an iconic symbol of Kempinski and is in essence the Hotel Ambassador (or First Lady). As an extended arm of the General Manager she welcomes, meets and farewells hotel guests and is responsible for the communication with all guests providing highest quality service standards. The Lady in Red is empowered to take immediate decisions...


  • Singapore HEADHUNTERS HQ PTE. LTD. Full time

    Roles & ResponsibilitiesDescription: Welcome guests courteously, promptly, and guide them to their prepared tables Knowledgeable about the menu, promotions, and service procedures Address general inquiries and assist with email and phone reservations. Efficiently manage reservations and walk-ins to optimise seating arrangements Engage with guests to...


  • Singapore CAPELLA HOTEL, SINGAPORE Full time

    Roles & ResponsibilitiesPosition OverviewBased in The Living Room, the role of the Capella Culturist is to offer our guests an exclusive concierge service that is accurate, courteous, efficient and tailored to the individual requirements of our guests. He/she is responsible for assisting every guest with dining, transportation, entertainment and requests or...


  • Singapore CONCEPT SHARED SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesPart Time position 3 to 4 daysWorking Hours 6 pm to 130 amStaying in East (Tampines/ Pasir Ris)Key Responsibilities: Increase guest spending and drive revenue growth by upselling premium services such as bottle service, VIP packages, and event promotions. Attract new customers through social networking, referrals, and proactive...

  • Lady in Red

    3 weeks ago


    Singapore THE CAPITOL KEMPINSKI HOTEL SINGAPORE Full time

    Roles & ResponsibilitiesSCOPEThe Lady in Red is an iconic symbol of Kempinski and is in essence the Hotel Ambassador (or First Lady). As an extended arm of the General Manager she welcomes, meets and farewells hotel guests and is responsible for the communication with all guests providing highest quality service standards. The Lady in Red is empowered to...


  • Singapore HOTEL NUVE PTE. LTD. Full time

    Roles & Responsibilities1. JOB DESCRIPTIONJob TitleGuest Relations ExecutiveJob Description & RequirementsJob SummaryResponsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.Duties and Responsibilities Performs check-ins and check-outs. Ensure all reservations are entered in...


  • Singapore SMART & INNOVATIVE SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesSky-high standards of customer satisfaction are the cornerstone of our operations at SMART & INNOVATIVE SOLUTIONS PTE. LTD., where we continuously strive to deliver exceptional dining experiences in the dark.We are seeking a highly driven and results-oriented Guest Relations Executive who:is a team player, committed to driving the...


  • Singapore Accor Full time

    About Our CompanyFairmont Singapore and Swissotel The Stamford are two premier hotels located in the heart of Singapores shopping, dining, and entertainment districts.With a total of 2,030 well-appointed guestrooms, both hotels offer a distinct collection of 12 lifestyle and dining choices, including Michelin-starred fine dining restaurant JAAN by Kirk...


  • Singapore THE FULLERTON BAY HOTEL Full time

    Roles & Responsibilities Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations. Provide the perfect first impression with a smile and welcome. Responsible for assigning guests to tables, maximizing the utilization of the space to the best advantage. To ensure that guest at...