Guest Relations Professional
1 day ago
About Our Company
Fairmont Singapore and Swissotel The Stamford are two premier hotels located in the heart of Singapores shopping, dining, and entertainment districts.
With a total of 2,030 well-appointed guestrooms, both hotels offer a distinct collection of 12 lifestyle and dining choices, including Michelin-starred fine dining restaurant JAAN by Kirk Westaway.
We design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and experience immersive growth and career opportunities with us.
Job Responsibilities
- Assist guests with check-in and checkout, as well as other cashiering duties.
- Efficiently assist guests throughout their stay with any requirements, handle guest feedback, provide direction, and give suggestions.
- Handle guests' mails, messages, and answer phone calls.
- Maximize room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests.
- Provide guidance and assistance to Guest Relations Assistants.
- Meet, greet, and provide rooming for VIP guests.
- Attend daily briefings and relevant departmental and interdepartmental meetings.
- Ensure safety, security, and loss control policies and procedures are compiled with at the front desk and back office area.
- Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager.
- Comply with hotel and department policies and procedures at all times.
- Ensure vigilance in regard to in-house credit matters and act upon any discrepancies.
- Provide assistance and supervision of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling, and Lobby Greeters.
Requirements
- A minimum 'O' Level education.
- Read, write, speak English fluently.
- Read and speak Mandarin fluently.
- Computer knowledge, i.e., well-versed with Windows, Internet Explorer, and Word, either POS or PMS system.
- Knowledge of Opera will be an advantage.
- Presentable, well-groomed with leadership quality.
- Interpersonal skills to deal with guests and colleagues' issues.
- Able to work in a team, i.e., caring about other team members and open towards other nationalities.
- Adaptable to multicultural guest needs, works with diverse cultures.
- Good interpersonal and communication skills.
Estimated Salary: $40,000 - $55,000 per annum, depending on experience and qualifications.
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