Customer Service Quality Manager

Coordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)Ensure cleaning teams adhere to safety measures to during cleaning operationAssist in budget planning for cleaning operationsReview daily cleaning job reports for...

Responsibilities: Set and develop corporate initiatives and priorities. Develop and implement framework to meet goals and objectives of the company. Work closely across teams and business units to identify issues and areas for improvements Develop actionable and achievable plans to meet business objectives Set guidelines and KPIs Ensure adequate training is...

**This position leads and directs the entire Customer Service and Quality Support department. She/he is responsible for ensuring quality requirements are met and as well as creating customer satisfaction and meeting customer's expectations.You will be tasked with:Quality To ensures that the QMS processes are established, implemented, and maintained. To...

BreakFast at Fluffy's Boutique Pet Hotel & Grooming (BFF) is a leading hotel in Singapore for Canine friends. A leading provider in Pet Care, BFF offers boarding, daycare and grooming in an immaculate and impressive establishment. The expert team at BFF also provides dietary, training and behaviour advice and offers basic medical care, supplements and care...

Job details: Posted 03 March 202 Salary $5, $6,000.00 per month LocationSingapore Job type Temp DisciplineGovernment Reference428 ContactIan ThamJob description:Requirements: At least 5 years of experience in customer service and/or operationalising system improvement for Quality Service functions Experience in applied Design Thinking is a plus Possess...

Quality & Customer Care Manager8.30am to 5.30pmUp to $6500 Responsibilities:Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction.Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed.Responsible for surveys received through...

Quality & Customer Care Manager 8.30am to 5.30pm Up to $6500   Responsibilities: Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction. Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed. Responsible for surveys received...

Roles & ResponsibilitiesAs a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of...

Responsibilities: Manage customer quality and understand customer requirement. Handle customer complaints and quality related queries. Implement customer requirement, carry out product quality plan for all projects and ensure PQP effectiveness. Implement quality tools in production to support corrective and preventive actions and continual improvement. Part...

Family Group: AdministrationThe function of Quality Service Management (QSM) is critical in the consistent delivery of the highest standards in Patient Experience and increasing positive advocacy for Woodlands Health (WH).We are seeking a highly analytical and detail-oriented individual to join our team as a Service Quality Analyst. In this role, you will be...

Duties & ResponsibilitiesØ Ø Ensure high standards and excellence in customer service experience for all enquiries.Ø Attend to check-in watches brought in by customers.Ø Process document for check-in and take photographs of check-in watches.Ø Liaise with Chief Technician for Assessment and prepare quotation to inform customers.Ø Follow-up on job...

Roles & ResponsibilitiesResponsibilities:Establishing Service Quality Standards: Develop and implement robust service quality standards in alignment with industry best practices and regulatory requirements. Define key performance indicators (KPIs) and service level agreements (SLAs) to measure and maintain service excellence across all customer...

Roles & ResponsibilitiesPrimary Responsibilities and Key Roles: Enhance endtoend customer journey through:Customer feedback management (VOCs, Service audits, Data analysis & insights, etc.) Active engagement of relevant stakeholders to address customer pain points Ownership of Service Recovery guidelines to empower front liners to resolve customer issues...

The Customer Service Manager is responsible for managing overall customer service excellence, developing and reviewing process review and innovation frameworks and implementing customer service process review initiatives. He/She is also responsible for managing overall service quality and customer relationship management resources, including manpower,...

Roles & ResponsibilitiesTransport Allowance, Phone Allowance, Performance Bonus, High CommissionJob Responsibilities: Initiate contact with existing customers via phone calls, emails, and other communication channels to introduce our brand, products, and services. Develop and maintain strong relationships with customers by understanding their needs,...

Job Brief: Customer Service ManagerWe are looking for a competent Customer Service Manager to oversee and enhance our customer service operations. You'll be the face of our company and responsible for ensuring our customers have outstanding experiences.The responsibilities of the Customer Service Manager include leading the customer service team, resolving...

Job Brief:Customer Service Manager:We are looking for a competent Customer Service Manager to oversee and enhance our customer service operations. You'll be the face of our company and responsible for ensuring our customers have outstanding experiences.The responsibilities of the Customer Service Manager include leading the customer service team, resolving...

Roles & ResponsibilitiesJob Title: Customer Service RepresentativeLocation: 77 Robinson RoadKey Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate information about the Automotive products, services, and policies. Assist customers with product inquiries, technical support, and warranty...

Roles & ResponsibilitiesJob Title: Customer Service RepresentativeLocation: 77 Robinson RoadKey Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate information about the Automotive products, services, and policies. Assist customers with product inquiries, technical support, and warranty...

Oversees the daily operations of the customer service team Responsible for all levels of customer support, responding timely to client requests, review and ensuring customer orders are processed with speed and in compliance with internal and external policies etc Works collaboratively across multiple functions to determine how and where improvements can be...