Customer Service Manager

2 weeks ago


Singapore BREAK AWAY PTE. LTD. Full time

Job Brief:

Customer Service Manager:

We are looking for a competent Customer Service Manager to oversee and enhance our customer service operations. You'll be the face of our company and responsible for ensuring our customers have outstanding experiences.


The responsibilities of the Customer Service Manager include leading the customer service team, resolving customer issues, and implementing strategies to improve customer satisfaction.

You need to be quick on your feet (both literally and metaphorically) and have a polite and friendly attitude. If you enjoy talking to people and thrive in a fast-paced workplace, we'd like to meet you.

Your ultimate goal will be to provide high-quality service that will help us maintain and attract customers.

Responsibilities:

  • Lead and manage the customer service team to ensure they provide excellent customer service
  • Develop and implement customer service policies and procedures
  • Handle complex customer inquiries and resolve issues efficiently
  • Train and mentor customer service staff
  • Monitor and evaluate the performance of the customer service team
  • Collect and analyze customer feedback to improve services
  • Collaborate with other departments to enhance the overall customer experience
  • Address and resolve customer complaints or problems with a positive attitude
  • Prepare and present regular reports on customer service operations

Requirements:

  • Proven experience as a Customer Service Manager or similar role
  • Handson experience in customer service and handling complex issues
  • Strong leadership and team management skills
  • Attention to detail and a customeroriented approach
  • Excellent communication and interpersonal skills
  • Patience and ability to handle stressful situations
  • Responsible and trustworthy


If you have a passion for customer service and are looking to make a significant impact in a dynamic environment, we would love to meet you.



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