![FAR EAST SERVICE CENTRE PTE. LTD.](https://media.trabajo.org/img/noimg.jpg)
Sales Customer Service Representative
1 month ago
Transport Allowance, Phone Allowance, Performance Bonus, High Commission
Job Responsibilities:
- Initiate contact with existing customers via phone calls, emails, and other communication channels to introduce our brand, products, and services.
- Develop and maintain strong relationships with customers by understanding their needs, addressing inquiries, and providing personalized assistance.
- Acquire in-depth knowledge of our products and services to effectively communicate features, benefits, and value propositions to customers.
- Provide timely and accurate assistance to customers regarding restaurant information, promotion details, account management, and troubleshooting.
- Proactively identify opportunities to upsell or cross-sell products and services based on customer preferences and needs, with the goal of increasing sales revenue.
- Gather feedback from customers regarding their experiences, preferences, and suggestions for improvement, and communicate insights to relevant departments.
- Represent our brand with professionalism, enthusiasm, and integrity at all times, reinforcing a positive brand image with every interaction.
- Maintain accurate records of customer interactions, sales activities, and performance metrics, and provide regular reports to management.
Qualifications:
- Previous experience in sales, customer service, or a related field is preferred.
- Excellent communication skills, both verbal and written, with a strong ability to engage and build rapport with customers.
- Proven track record of meeting or exceeding sales targets and customer satisfaction goals.
- Strong problem-solving skills and ability to handle customer inquiries and concerns with empathy and professionalism.
- Ability to work independently as well as part of a collaborative team environment.
- Flexibility to adapt to changing priorities and business needs.
Tell employers what skills you have
CRM
Excellent Communication Skills
Account Management
Troubleshooting
Microsoft Office
Microsoft Excel
Customer Experience
Ability To Work Independently
Customer Support
SAP
Customer Satisfaction
Customer Service
Pricing
Shipping
Call Center
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