Customer Service/quality Support Executive

2 weeks ago


Singapore EDEHEGE ADHESIVE PRODUCTS PTE LTD Full time
**This position leads and directs the entire Customer Service and Quality Support department. She/he is responsible for ensuring quality requirements are met and as well as creating customer satisfaction and meeting customer's expectations.

You will be tasked with:
Quality

  • To ensures that the QMS processes are established, implemented, and maintained.
  • To involve review and planning of internal audits, discussion with process owners, or even review of the processes in person to ensure they are properly maintained.
  • Report to "top management" on the QMS performance and where improvements are needed.
  • Conduct safety, quality and environmental system compliance audits
  • To ensures that the QMS processes are established, implemented, and maintained.
  • Review and verify inspection records, identifying and documenting any quality nonconformances, including root cause analysis, corrective actions and preventive measures.
  • Assessment of customer requirements by liaising with relevant parties on managing queries, feedback, complaints and returns.
  • To perform products and inprocess acceptance activities based on approved specification and documentation as defined in respective process SOP.
  • To review maintain and update company's ISO documentation, and ensure compliance with the requirement of ISO Standard.
  • To plan and perform a yearly internal and external audit.
Customer Service Support

  • Develop and implement customer support policies and procedures that support employees to proactively handle and resolve customers' issues promptly and effectively.
  • Establish and harmonise all customer care processes with corporate initiatives including reporting and resolution processes.
  • Establish, track and monitor customer satisfaction standards and other performance metrics.
  • Liaise with customer and suppliers on products/ systems/ services delivered to meet the quality requirements.
  • Assessment of customer requirements by liaising with relevant parties on managing queries, feedback, complaints and returns.
  • To perform any other duties as assigned and required.
**Salary will commensurate with education and experience.

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