Senior Executive(Service Quality), Quality Service

2 weeks ago


Singapore Woodlands Health Full time

  • Family Group: Administration


The function of Quality Service Management (QSM) is critical in the consistent delivery of the highest standards in Patient Experience and increasing positive advocacy for Woodlands Health (WH).

We are seeking a highly analytical and detail-oriented individual to join our team as a Service Quality Analyst.

In this role, you will be responsible for assessing and improving the quality of services provided by our organization through comprehensive survey analysis and feedback mechanisms.


As a key driver of the WH Service Quality & Evaluation Framework, this role will assist in research design, data collection and analysis to produce actionable insights and meaningful reports.

You will be involved in all aspects of proposal design, project coordination, moderation of focus group discussion, interviews, analysis and reporting.


You will partner with stakeholders and manage the operationalisation of survey plans to deliver the desired WH service quality levels consistently.

You will also communicate findings to internal and external stakeholders, as part of feedback ecosystem for quality service.

MAJOR DUTIES & RESPONSIBILITIES

_Specific_

  • Implement and manage surveys to collect feedback from customers regarding their satisfaction with our services.
  • Identify and study survey data to identify trends, patterns, and areas for improvement in service quality.
  • Collaborate with crossfunctional teams to develop action plans and initiatives based on survey findings to enhance overall service quality.
  • Monitor key performance indicators (KPIs) related to service quality and provide regular reports to management.
  • Conduct root cause analysis of service issues and recommend corrective actions to address them.
  • Continuously evaluate and refine survey methodologies to ensure relevance and effectiveness.
  • Stay updated on industry best practices and emerging trends in service quality measurement and management
    _General_
  • To manage feedback and related administrative tasks.
  • Support PEO as representative in events/ committees as relevant

JOB REQUIREMENTS

_Education / Training / Experience_

  • Have spent 4 years in customer/client servicing or feedback management role.
  • Possess good writing and interpersonal skills
  • Good Microsoft office skills
  • Experience in healthcare or hospitality sector is a bonus

ATTRIBUTES

  • Excellent communication skills, both verbal and written, with the ability to convey information clearly and professionally.
  • Strong interpersonal skills and the ability to empathize with customers while remaining calm and composed under pressure.
  • Analytical mindset with the ability to investigate issues, identify trends, and develop appropriate solutions.
  • Ability to work independently as well as collaboratively within a team environment.
  • Commitment to providing exceptional customer service and maintaining high standards of professionalism and integrity.

OTHERS

  • Collaborative
  • Proactive attitude


  • Singapore ALETA PLANET PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities:Establishing Service Quality Standards: Develop and implement robust service quality standards in alignment with industry best practices and regulatory requirements. Define key performance indicators (KPIs) and service level agreements (SLAs) to measure and maintain service excellence across all customer...

  • Service Engineer

    2 weeks ago


    Singapore ASIA PACIFIC AIR QUALITY GROUP PTE. LTD. Full time

    Job Description:APAQ Group is a highly skilled regional specialist company, focusing on air quality and meteorological monitoring systems. We provide governments, industries and environmental companies with consulting and training services on air pollution impact assessment and control strategy, and undertake turn-key contracts on supply, operation and...


  • Singapore MOET HENNESSY ASIA PACIFIC PTE. LTD. Full time

    Moët Hennessy aims at making our commercial organization agile and efficient to deliver on our promises to shaping change, cultural and operational transformation. Our vision is to lead the future of luxury wines and spirits from nature to communities. Our company success will be created by pioneering people with passion for crafting experiences and turning...


  • Singapore ASIA PACIFIC AIR QUALITY GROUP PTE. LTD. Full time

    APAQ Group is a highly skilled regional specialist company, focusing on air quality and meteorological monitoring systems. We provide governments, industries and environmental companies with consulting and training services on air pollution impact assessment and control strategy, and undertake turn-key contracts on supply, operation and maintenance of air...


  • Singapore BREAKFAST AT FLUFFY'S PTE. LTD. Full time

    BreakFast at Fluffy's Boutique Pet Hotel & Grooming (BFF) is a leading hotel in Singapore for Canine friends. A leading provider in Pet Care, BFF offers boarding, daycare and grooming in an immaculate and impressive establishment. The expert team at BFF also provides dietary, training and behaviour advice and offers basic medical care, supplements and care...


  • Singapore CGP Personnel Full time

    Job details: Posted 03 March 202 Salary $5, $6,000.00 per month LocationSingapore Job type Temp DisciplineGovernment Reference428 ContactIan ThamJob description:Requirements: At least 5 years of experience in customer service and/or operationalising system improvement for Quality Service functions Experience in applied Design Thinking is a plus Possess...


  • Singapore MTC CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Senior Quality Assurance Executive, you will be responsible for maintaining and improving our organization's Quality Systems.Basic $3,500 - $4,000 (depends on experience) Monday to Friday 9am to 6pm Location - North, YishunResponsibilities:Administration of CAPA, DCR, Internal Audit, and CCR processes within the organization....

  • Curriculum Developer

    2 weeks ago


    Singapore SERVICE QUALITY CENTRE PTE. LTD. Full time

    Key Responsibilities Work collaboratively with internal teams to engage client to understand business priorities and training needs. Plan, design and develop contextualized blended course materials for corporate training. Create and review curriculum documents, including proposals and assessments, to ensure alignment with course objectives and client...


  • Singapore CADMUS RESOURCES Full time

    Listed Company On The SGXAward Winning Healthcare Company Responsibilities:Assist the Quality Manager in the management of quality systems in the organization.Responsible for monitoring and reviewing quality indicators and quality control reports across departments.Follow up and assist in deviations/ non-conformances (CAPA) for root cause analysis,...


  • Singapore CENTRAL PROVIDENT FUND BOARD Full time

    Roles & ResponsibilitiesAs a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of...


  • Singapore JTC Corporation Full time

    What the role is: Are you a detail-oriented, passionate individual who thrives on ensuring exceptional service quality in the public sector? Do you have a knack for setting and exceeding standards, conducting audits, and enhancing quality criteria? If so, we have an exciting opportunity for you to shine as our Service Quality Assurance Officer!What you...


  • Singapore JTC Corporation Full time

    What the role is:Are you a detail-oriented, passionate individual who thrives on ensuring exceptional service quality in the public sector? Do you have a knack for setting and exceeding standards, conducting audits, and enhancing quality criteria? If so, we have an exciting opportunity for you to shine as our Service Quality Assurance Officer!What you...


  • Singapore JTC Corporation Full time

    What the role is:Are you a detail-oriented, passionate individual who thrives on ensuring exceptional service quality in the public sector? Do you have a knack for setting and exceeding standards, conducting audits, and enhancing quality criteria? If so, we have an exciting opportunity for you to shine as our Service Quality Assurance OfficerWhat you will be...


  • Singapore JTC Corporation Full time

    What the role is:Are you a detail-oriented, passionate individual who thrives on ensuring exceptional service quality in the public sector? Do you have a knack for setting and exceeding standards, conducting audits, and enhancing quality criteria? If so, we have an exciting opportunity for you to shine as our Service Quality Assurance OfficerWhat you will be...


  • Singapore HKT Full time

    This is a Full-time position with a Hybrid working modelAbout Console ConnectConnecting networks, clouds and businesses, Console Connect by PCCW Global is dedicated to helping organisations overcome the barriers and complexity of connecting to the cloud. Our goal is to provide businesses with on-demand, dedicated connectivity into cloud service...


  • Singapore HKT Full time

    This is a Full-time position with a Hybrid working modelAbout Console ConnectConnecting networks, clouds and businesses, Console Connect by PCCW Global is dedicated to helping organisations overcome the barriers and complexity of connecting to the cloud. Our goal is to provide businesses with on-demand, dedicated connectivity into cloud service providers...


  • Singapore RMA CONTRACTS PTE. LTD. Full time

    **Responsibilities Monitor and manage Authority's contact centre; Manage and enhance Authority's Customer Management System (CMS) by working closely with system vendor on the deployment of system enhancements by stipulated timeline; Ensure that final replies are issued to feedback providers within the service timelines Respond to requests from operation...


  • Singapore PARADOX CLARKE QUAY PTE. LTD. Full time

    Roles & ResponsibilitiesThe main responsibilities and tasks of this position are listed as, but not limited to the following: Lead and support all Guest Experience initiatives at the property. Support the Department Head in driving a guest centric culture in the hotel and create awareness and understanding among all associates on the importance of Guest...


  • Singapore MP BIOMEDICALS ASIA PACIFIC PTE. LTD. Full time

    Position: Quality Control Executive/Senior Executive at [Company Name]Roles & ResponsibilitiesAssist in maintaining the company's adherence to quality management system.Responsible for overseeing calibration and maintenance programs.Ensure proper implementation and upkeep of quality system requirements at all levels.Establish and manage a comprehensive...


  • Singapore CUTECH QUALITY SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: Design and implement blockchain solutions using Golang. Develop and maintain smart contracts, blockchain protocols, and consensus algorithms. Collaborate with cross-functional teams to define, design, and ship new features. Ensure the performance, quality, and responsiveness of blockchain applications. Identify...