Service Quality Officer

2 weeks ago


Singapore RMA CONTRACTS PTE. LTD. Full time
**Responsibilities

  • Monitor and manage Authority's contact centre;
  • Manage and enhance Authority's Customer Management System (CMS) by working closely with system vendor on the deployment of system enhancements by stipulated timeline;
  • Ensure that final replies are issued to feedback providers within the service timelines
  • Respond to requests from operation divisions for vetting of replies within one working day;
  • Submit monthly data analytics report
**Requirements

  • Degree in mass communications, marketing, or related discipline;
  • At least 3 years' relevant experience in customer service management, call centre management or quality service management;
  • Strong analytical, interpersonal and communication skills;
  • Excellent command of English;
  • Experience in data analytics, and/or organisation development preferred


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