![RMA CONTRACTS PTE. LTD.](https://media.trabajo.org/img/noimg.jpg)
Service Quality Officer
2 weeks ago
- Monitor and manage Authority's contact centre;
- Manage and enhance Authority's Customer Management System (CMS) by working closely with system vendor on the deployment of system enhancements by stipulated timeline;
- Ensure that final replies are issued to feedback providers within the service timelines
- Respond to requests from operation divisions for vetting of replies within one working day;
- Submit monthly data analytics report
- Degree in mass communications, marketing, or related discipline;
- At least 3 years' relevant experience in customer service management, call centre management or quality service management;
- Strong analytical, interpersonal and communication skills;
- Excellent command of English;
- Experience in data analytics, and/or organisation development preferred
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Service Quality Assurance Officer
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Service Quality Assurance Officer
4 weeks ago
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Service Quality Assurance Officer
4 weeks ago
Singapore JTC Corporation Full timeWhat the role is:Are you a detail-oriented, passionate individual who thrives on ensuring exceptional service quality in the public sector? Do you have a knack for setting and exceeding standards, conducting audits, and enhancing quality criteria? If so, we have an exciting opportunity for you to shine as our Service Quality Assurance OfficerWhat you will be...
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Service Quality Assurance Officer
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