Customer Service Support
1 week ago
About AETOS
AETOS Capital Group Pty. Ltd. (AETOS) is a renowned Australian broker specializing in financial products trading services.
AETOS Support Services is a wholly owned operational office within the AETOS Capital Group of companies. AETOS Support Services team in Singapore consists of the departments of IT, Dealing, Operation and Finance.
About the Role - Job Description
The Customer Service Support team acts as the primary interface between AETOS and our customers. We strive to provide efficient and professional solutions to world-wide customers, especially in Asia-Pacific. Meanwhile, we assist the compliance team to check the customer's profile according to KYC policy. The team also handle and resolve settlement discrepancies and to ensure timely and accurate settlement of trades and payments.
Responsibilities:
- Develop expertise on our product and internal software to help our customers efficiently.
- Coordinate within internal parties to ensure customers' enquiries are promptly and accurately addressed.
- Provide customers' feedback to respective business partners to improve customer experience.
- Ensure proper documentation of new customers and operational processes/workflows.
- Reconciliation customer payments in different thirdparty's systems.
- Generate customer withdrawals in the internal system.
- Provide support to sales to clarify any customer's enquiries pertaining to the payments, and or outstanding issues.
- Work with functional groups and IT to improve the settlement processes.
- Maintain happiness and positivity in every customer and team interaction
Language Requirement:
- Professional level in one of Thai/Vietnamese or English to answer enquiries from customer and coworkers.
- Must be fluent in speaking and reading Mandarin to communicate with our Chinese speaking coworkers.
Working Hours:5 days' work week
Requirements:
- Degree or Diploma in any fields.
- Good knowledge of Microsoft Office
- Quick learner who has high adaptability and is comfortable with tight deadlines and pressure
- Willing to work rotating shifts
-
Customer Support Director
1 week ago
Singapore ATR EASTERN SUPPORT PTE LTD Full timeThe Customer Support Director is the prime interface and point of escalation for any major issues arising from the Customers which require coordination within the company.As Customer Support Director, your mission will include:Developing and maintaining relationships with a portfolio of Airlines. Strengthening the relationship with ATR Operators and ensuring...
-
Customer Service Support
1 week ago
Singapore NAVTOR Full time(in new tab):About the position:As we are continuously growing, we are now looking for a person to join our team in SingaporeWe are proud of our strong brand reputation - making life easier for our customers with quick responding support.Do you have a positive attitude and want to join the team? - Let us knowAs a Customer Service Representative in NAVTOR,...
-
Customer Service/ Support
1 week ago
Singapore TSTAR RECRUIT PTE. LTD. Full timeOur esteemed client, a globally recognized MNC, is searching for a Customer Service/ Support Executive:Responsibilities: To receive all inquiries, take note of the caller's particulars such as name, position, Company, telephone and facsimile numbers, and other relevant details for subsequent followup by sales staff To assist in preparing proposals based on...
-
Customer Service Executive
3 weeks ago
Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesJob Title: Customer Service RepresentativeLocation: 77 Robinson RoadKey Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate information about the Automotive products, services, and policies. Assist customers with product inquiries, technical support, and warranty...
-
Customer Service Executive
1 week ago
Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesJob Title: Customer Service RepresentativeLocation: 77 Robinson RoadKey Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate information about the Automotive products, services, and policies. Assist customers with product inquiries, technical support, and warranty...
-
Customer Service Support
1 week ago
Singapore A-GAS SINGAPORE PTE. LTD. Full timeAbout the role:The purpose of the Customer Service Representative is to act as a liaison between customers, third party service providers such as transport and warehouse and the company with respect to customer enquiries on price, availability and delivery arrangements.Key responsibilities: Receive and respond to all customer enquiries regarding product...
-
Customer Service support
2 months ago
Singapore LINDE AMT SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesThis role is temp job for 6 month Contract .Provide general sales administrative support, as follows:1. Provide general sales & administrative support as follow:1. Archiving of related order to cash documentation for audit trail.2. Provide support to CSD on sales order processing.3. Liaise with the Interco-production team to align...
-
Customer Service support
3 weeks ago
Singapore LINDE AMT SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesThis role is temp job for 6 month Contract .Provide general sales administrative support, as follows:1. Provide general sales & administrative support as follow:1. Archiving of related order to cash documentation for audit trail.2. Provide support to CSD on sales order processing.3. Liaise with the Interco-production team to align...
-
Customer Service Support
1 week ago
Singapore SWIFT SEARCH GLOBAL PTE. LTD. Full timeMon-Fri 9am-6pm WSET certificate is an added advantage Team oriented personnel Friendly, Fun and Vibrant working environment Near Pasir Panjang MRTResponsibilities:Provide sales service to our valued customers. Process and confirm sales orders for customers. Prepare quotations and check available quantities for customers Reserves products for customers....
-
Sales Customer Service Representative
1 month ago
Singapore FAR EAST SERVICE CENTRE PTE. LTD. Full timeRoles & ResponsibilitiesTransport Allowance, Phone Allowance, Performance Bonus, High CommissionJob Responsibilities: Initiate contact with existing customers via phone calls, emails, and other communication channels to introduce our brand, products, and services. Develop and maintain strong relationships with customers by understanding their needs,...
-
Customer Service Officer
1 week ago
Singapore GLOBAL WATCH SERVICE CENTRE PTE. LTD. Full timeDuties & ResponsibilitiesØ Ø Ensure high standards and excellence in customer service experience for all enquiries.Ø Attend to check-in watches brought in by customers.Ø Process document for check-in and take photographs of check-in watches.Ø Liaise with Chief Technician for Assessment and prepare quotation to inform customers.Ø Follow-up on job...
-
Manager, Customer Support Services
2 months ago
Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full timeRoles & Responsibilities COMPANY DESCRIPTION 1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data...
-
Manager, Customer Support Services
3 weeks ago
Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full timeRoles & Responsibilities COMPANY DESCRIPTION 1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data...
-
Customer Service Support
22 hours ago
Singapore RECRUIT NOW SINGAPORE PTE. LTD. Full timeCustomer Service Support (After Sales)Remuneration Package:Basic up to S$ 2.8K Performance Bonus Location: Central (Ubi), 10 minutes walk from MRT Working Hours: 5 Days Work Week (8.30am to 5.30pm)Responsibilities:Assisting with the day-to-day operation of the shopPlanning, Scheduling and Organizing/Generation of quotations and assisting customerHandling...
-
Engineer, Customer Support Services
1 week ago
Singapore Mediacorp Pte. Ltd. Full timeFull TimeExecutiveDiplomaSingapore |Closing On 25 Nov 2023About Us:1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects...
-
Customer Service Analyst 2-support
1 week ago
Singapore Oracle Full timeCustomer Service Analyst 2-Support-22000G0UApplicants are required to read, write, and speak the following languages: EnglishPreferred QualificationsCustomer Service Analyst & TrainerTravel: UP TO 50%The Opportunity:We are looking for a Customer Service Analyst & Trainer who is that magical blend of a great communicator, analytically strong and confident in...
-
Customer Support
3 weeks ago
Singapore FLINTEX CONSULTING PTE. LTD. Full timeThis role is essential in ensuring customers get the most value from a product or service, building lasting satisfaction and loyalty. Responsibilities usually include:Customer Support: Act as the main point of contact for customers, dealing with queries, solving problems, and offering technical help promptly and efficiently.Product Training: Conduct training...
-
Customer Support
1 month ago
Singapore FLINTEX CONSULTING PTE. LTD. Full timeThis role is essential in ensuring customers get the most value from a product or service, building lasting satisfaction and loyalty. Responsibilities usually include:Customer Support: Act as the main point of contact for customers, dealing with queries, solving problems, and offering technical help promptly and efficiently.Product Training: Conduct training...
-
Customer Support
1 week ago
Singapore LYRECO (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesAddress customers' requests and queries on Non-Catalogue item that is not available within Lyreco. Analyse customer information and needs to improve customer relationships and experience Execute order processing and order fulfilment tasks Gather customer feedback from multiple sources including surveys Identify risks associated...
-
CUSTOMER SERVICE
2 months ago
Singapore THONG LEE CONTAINER SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesThong Lee Container Service Pte Ltd is in the transportation industry, providing trucking services of sea freight containers to our wide range of customers from various trade and industry.Overview of this role is to liaise with customers to organize new job orders before handing over to Operations team. Key roles as our Customer...