Engineer, Customer Support Services

1 week ago


Singapore Mediacorp Pte. Ltd. Full time
Full Time

Executive

Diploma

Singapore |

Closing On 25 Nov 2023

About Us:


1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services.

1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

1-Net is fast transforming itself into Asia's Data Centre of Choice.

As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services.

1-Net offers superior stability, secure delivery and service experience through its services.

It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.


Responsibilties

  • To perform 24x7 rotating shift duty for NOC and Network Operations.
  • Provide timely response, escalation and resolution to all incidents, outages and performance alerts
  • Changing of backup tapes based on predetermined schedule
  • Preparation and compilation of team and customer weekly and monthly reports
  • Process internal and external service requests including physical access, DNS changes, MS, xconnect and etc.
  • Inventory Management for physical network infrastructure, xconnect.
  • Provide remote hands service and onsite support to internal and customers
  • Service delivery and troubleshooting on physical and access network infrastructure, provisioning of access layer network service
  • Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support
  • Manage vendors or contractors in Meet-MeRoom, Cabinets and Client premises when services are required
  • Responsive to troubleshoot and solve L1 Data Center and customer network issues
  • Recommend suitable and relevant network solutions to solve customers' issues
  • Perform physical network infrastructure deployment and cross connect provisioning for internal and customers requirement
  • Report to Telco Helpdesk for suspected circuit problem.
  • Problem Isolation & Resolution on network equipment or cabling such as routers, switches, network cable, etc
  • To assist on planning and renewing on network infrastructure projects and operations
  • Review and continuously improve SOP for supporting network operation
  • Maintain concise and uptodate network documentation including:
  • Network inventories, processes, policies and procedures
  • Generate accurate and informative network analysis reports such as traffic utilization and network uptime reports

Qualifications:

  • Minimum Diploma or equivalent qualification in IT related field of study
  • Minimum 2 years in supporting IT helpdesk and Network operation, or related experience in related fields
  • Minimum 2 years practical experience in LAN/WAN implementation which include router & switches setup and configuration.
  • Basic network certification such as Cisco Certified Network Associate (CCNA) is preferred
  • Professional certification in ITIL, Operating Systems and Networking is an advantage
  • Working experience in service provider networks and Data Center is an advantage
  • Basic knowledge and experience with networking protocols, including BGP, MPLS, VXLAN, EVPN and OSPF.
  • Basic knowledge and experience with Structured Network Infrastructure for network Layer 2 & 3 support
  • Proactive in anticipating and resolving issues in the work environment
  • Customer service acumen and possess a strong sense of urgency
  • Strong sense of responsibilities and accountability in the work performance
-
Rotating shift duty:

- **Working location : 1-Net (East) at Chai Chee / 1-Net (North) Woodlands

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