Quality & Customer Care Manager

Responsibilities: Produce quality research on specific topic(s) assigned by the Board Analyse data and provide writeup Present complex information effectively to a range of audiences Oversee contents, editing and publishing of publications both in print and electronic media Review RIMA's research output and make recommendations to the Board Publish...

Quality & Customer Care Manager8.30am to 5.30pmUp to $6500 Responsibilities:Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction.Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed.Responsible for surveys received through...

The Development and Reintegration Programme (DRP) was launched on 10 March 2017. The programme aims to provide a structured and holistic approach in the provision of a reintegration programme for clients, commencing from incarceration to post-release, and aftercare. The aftercare component allows clients to have a network of support after their release. Case...

The Development and Reintegration Programme (DRP) was launched on 10 March 2017. The programme aims to provide a structured and holistic approach in the provision of a reintegration programme for clients, commencing from incarceration to post-release, and aftercare. The aftercare component allows clients to have a network of support after their release. Case...

Location:SingaporeType:Full-timeROLE DESCRIPTIONHomage is seeking a Care Support Associate who enjoys working with the people at the heart of Homage: our Customers and Care Professionals. In the Care Support (Community) team, we're focused on supporting quality long-term care delivery to publicly subsidised clients of Social Service Agencies (SSA) and...

Roles & ResponsibilitiesSummaryAs Steve Jobs said in 1997 when introducing the Apple Store Online: “We make amazing products. We should have an amazing purchasing experience.” Twenty-five years on, the Apple Store Online is one of the world’s biggest and most successful e-commerce sites. Our global mission is to bring a flawless, high-quality, digital...

Job Snapshot:Employee Type: Full-TimeLocation:SingaporeJob Type: OtherThe Quality & Productivity Division drives efforts to uplift the quality of care and promote a culture of continuous improvement in the Community Care sector. Within the Quality Improvement unit, the job incumbent will work with a crossfunctional team using lean management and design...

Customer care shop Manager responsibilities include maintaining the revenue, profitability and quality goals. You will ensure efficient shop operation, as well as maintain high production, productivity, quality, and customer-service standards.Customer care shop Manager responsibilities include maintaining the revenue, profitability and quality goals. You...

Lead and supervise a team of Customer Care Specialists Establish performance objectives, offer feedback, and conduct performance evaluations Periodically assess the team's knowledge of the latest products Foster a collaborative and positive workplace atmosphere Provide outstanding customer service Develop and implement customer care processes and policies,...

Job Snapshot:Employee Type: Full-TimeLocation:SingaporeJob Type: Other Carry out assessment on client care needs in various settings such as home, hospitals, institutions to facilitate referrals and rightsite clients to suitable services/care settings in a timely manner Manage the daytoday AIC Link operations to deliver prompt and quality customer service...

Employee Type:Full-Time- Location:Singapore- Job Type:Other- Date Posted:1/4/2023The Quality Systems & Planning team examines current research, standards and trends and translates them into new approaches to advance the quality of community care, working closely with AIC Divisions, Community Care Organisations (CCOs), Regional Health Services, Ministry of...

Employee Type:Full-Time- Location:Singapore- Job Type:Other- Date Posted:6/5/202- Carry out assessment on client care needs in various settings such as home, hospitals, institutions to facilitate referrals and right-site clients to suitable services/care settings in a timely manner Manage the daytoday AIC Link operations to deliver prompt and quality...

Roles & ResponsibilitiesJob Description Carry out assessment on client care needs in various settings such as home, hospitals, institutions to facilitate referrals and right-site clients to suitable services/care settings in a timely manner Manage the day-to-day AIC Link operations to deliver prompt and quality customer service Engage client/caregiver in...

Roles & Responsibilities Plays a central role in providing nursing care to residents Develop and evaluate nursing care plans Assist management and lead in the implementation of project or care path Medication ManagementJob Requirements: Singaporeans only Registered with Singapore Nursing Board Diploma in Nursing/ Degree in Nursing At least 2 years of...

Employee Type:Full-Time- Location:Singapore- Job Type:Other- Date Posted:3/13/202- Support the Senior Manager to guide the team of programme managers in the service development and implementation of community mental health (CMH) programmes under CMH Masterplan to support people at risk/with mental health conditions and their caregivers in the community....

Roles & ResponsibilitiesWe are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAYResponsibilities:Handle inbound/ outbound calls,...

Roles & Responsibilities1. Support the implementation of quality measures for nursing homes, which includes:Planning and organizing engagements with nursing homes to share the purpose and details of the quality measures. Presenting (using Tableau) and analysing the data for the quality measures. Preparing reports for CCOs and AIC management. Addressing...

Employee Type:Full-Time- Location:Singapore- Job Type:Other- Date Posted:6/2/2023You will be responsible to develop and implement pilot programmes and services in the residential care sector, under the Primary and Community Care Development Division. You will work closely with other divisions within AIC, as well as with policy makers from the Ministry of...

Employee Type:Full-Time- Location:Singapore- Job Type:Other- Date Posted:2/7/202- Assist in engaging the community care providers to encourage participation in quality improvement initiatives Conduct and facilitate workshops and meetings, including motivating and guiding the team through activities Ensure proper documentation of workshops, meetings and...

Roles & ResponsibilitiesNote: Your application will be referred by Agency for Integrated Care to hiring Community Care Organisations for potential career opportunities.The role of a Community Care Associate (CCA) or Senior Community Care Associate (SCCA) is to provide quality day-to-day daily living care for residents or clients in a nursing home or senior...