Customer Care Manager

2 weeks ago


Singapore WECRUIT PTE. LTD. Full time
Lead and supervise a team of Customer Care Specialists

  • Establish performance objectives, offer feedback, and conduct performance evaluations
  • Periodically assess the team's knowledge of the latest products
  • Foster a collaborative and positive workplace atmosphere
  • Provide outstanding customer service
  • Develop and implement customer care processes and policies, continually reviewing them for enhanced productivity
  • Address customer complaints and inquiries promptly and professionally
  • Monitor and evaluate customer response times and service quality
  • Generate performance reports in Zendesk and 3CX to track team effectiveness
  • Enhance processes and procedures
  • Demonstrate the ability to consistently identify opportunities for improvement and implement them
  • Recommend new initiatives to management for efficiency enhancement or cost optimization
Wecruit Pte Ltd

EA License No. 20C0270

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