Assistant Manager, Customer Care

2 weeks ago


Singapore RECRUIT NOW SINGAPORE PTE. LTD. Full time

Our client, one of Singapore's local distributor of Leading Material Handling Equipment, is looking out for talents for the position of **Assistant Manager (Customer Care).


Job Details
-
Assistant Manager, Customer Care (Full-time Permanent)

  • Central
  • 5.25 Days Work Week (Mon to Fri, 8.30am 5.30pm) & Alternate Saturdays (8.30am pm)
  • Basic + Transport Allowance + Mobile Allowance + Performance Bonus (~3 months)

Responsibilities:

  • To manage daily operational activities and manage cost recovery.
  • Manage customer feedback/complaints and service recovery.
  • Manage all matters relating to vehicle maintenance, repairs, breakdown, accidents and claim settlement.
  • Manage operation and maintenance of company's vehicle fleet and budgets.
  • Manage LTA compliance and reporting, and to manage new rental and projects.
  • Develops and implements preventative maintenance programs.
  • Involve in vendor management and relationship.
  • Resolve escalated issues arising from operations and requiring coordination with other departments.
  • Fleet planning, utilisation and vehicle movement.
  • Manage staff welfare, discipline, work performance and HR matters.
  • To take lead of all matters within the department and company.
  • Perform ad hoc duties as assigned by supervisors.

Job Requirements

  • Minimum GCE O Levels qualification with at least
    2 years of relevant customer care experiences
:

  • Good communication skills in both written and spoken English and Mandarin to liaise with Mandarin speaking stakeholders.
  • Tech savvy and preferably possess
    LTA Compliance and Accident claims knowledge
:

  • Independent, resourceful and possess a high level of personal drive and commitment in work, responsible, positive with a cando attitude.
  • Leadership experiences is an added advantage

Ian Fong | R
**Recruit Now Singapore Pte Ltd | EA No: 21C0845

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